Customer Service Representative Supervisor

Responsibilities

Tasks

• Conduct performance reviews
• Perform same duties as workers supervised
• Co-ordinate, assign and review work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Identify training needs and train workers in job duties and company policies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• 3-4 people

Experience and specialization

Computer and technology knowledge

• Electronic scheduler
• MS Office
• MS Outlook

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized