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Insightful Expertise is a core value at ADP. It’s one of the reasons the world’s largest companies – including 80% of the Fortune 500 – count on our solutions. We bring the proven expertise and responsiveness of one company and one team dedicated to unparalleled partnership and an unwavering relationship with our clients. We are a passionate partner committed to their success – and are looking for like-minded individuals who want to be part of our winning team.
Department Profile:
ADP’s Implementation organization provides enterprise level Payroll, HR, Time and Attendance and Benefits Solutions to Major and National accounts. The Implementation Specialist (IS) is accountable for all aspects of assigned Time and Labour Management (TLM) and integrated (WFN) account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support and turnover to Client Services. The IS must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), while ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved. The IS works with medium to large sized organizations, with no limit on the complexity or feature/functionality usage of the client. The role demands a solid foundation in project management given the size and complexity of the accounts assigned.
Responsibilities:
- Own the engagement with the client during stand alone and multi product implementations
- Adhere to the ADP Implementation Methodology to implement TLM solutions to new and existing ADP clients
- Assume responsibility and accountability for their client projects
- Partner with Sales and Service to ensure a smooth transition from Sales to Implementation to Client Services
- Analyze client’s TLM needs via the telephone or at client site to determine the necessary setup
- Configure ADP TLM accounts that follow the Paytech Major and/or National Accounts guidelines
- Apply industry and product knowledge to optimize system configurations and product upgrades
- Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall status of project
- Ensure client satisfaction and retention through timely solution delivery within client-defined timeliness
- Ensure accuracy of all aspects of client set up
- Exchange routine information with members of client project team, including priorities, timeliness and issues as they arise
- Communicate client responsibilities and keep them on track with their tasks to ensure that project and solutions and delivered on time
- Formally track any issues that arise and orchestrate resolutions
- Prepare client profile/file including all options/features as per sales order
- Support client through validation, testing and go live stages
- Responsible to ensure quality of implementation and achieves quality survey targets
- Facilitate and schedule calls/visits to accomplish analysis, input training, first use and troubleshooting
- Assist client in scheduling all training as well as communicate training plans
- Where required, provide on-site training for those clients that need further support/assistance
- Provide support to their assigned clients until turned over to the Transition Team/Client Services
- Update/Maintain E-Start/Backlog
- Other duties as assigned.
Qualifications:
- Previous experience working directly with clients performing an implementation or consulting role Strong MS Office Skills (Word/Excel) required
- Project management knowledge
- General knowledge of operating systems and internet concepts
- Effective communication skills
- Ability to collaborate & work effectively within cross functional teams.
Education:
- Post-secondary education or related business experience
- PCP certification (an asset)
ADP is an equal opportunity employer
NOTE TO APPLICANTS:
Please note that any offer of employment will be subject to verification of employment background checks, including a criminal record check.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
