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Do you dominate your Fantasy Sports league, year after year? Do you know the difference between trade bait, a sleeper and a vulture back? Do you have a strong opinion on whether IDPs or a Team Defense is the better option? Are you excited about the opportunity to bring that passion to your job?
Join Us.
Job Description
Sutherland is now hiring Fantasy Sports Enthusiasts to provide customer support and player advice for one of the hottest platforms out there. In this role, you will support an interactive fantasy sports platform and provide superior fan experiences every day. This is a full time, work from home, remote position.
What We Offer:
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities – 80% of our frontline leaders have been promoted from within
- Additional pay incentives as well as monthly rewards & recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Qualifications
- High school diploma or GED
- Ability to type 30+ words per minute
- 1+ year of customer service experience
- Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
- Efficient in website/digital navigation and interaction
- Strong knowledge of and passion for sports Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote
- - environment
- Proficient in Microsoft programs
We will provide all equipment but you must have excellent Internet connectivity to join us:
- Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
Additional Information
About us:
As a digital transformation company and just re-certified as a Great Place to Work, Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers.
