Sr. IT Networking Operations Engineer

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Building a World-Class, Diverse and Inclusive Technology Team at TD

We can’t afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD’s technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Operations is home to a team of highly-valued professionals recognized for both their customer-service mindsets and dedication to seamless 24-7 running of our infrastructure technologies. They also manage what we call the implementation and delivery life cycle for IT components across the various technology groups. Component installation, maintenance and decommissioning, operational or help desk support, system performance, capacity and availability monitoring, migration, emerging technology assessment, implementation, release management and deployment support – you name it.

There’s room to grow in all of it.

About This Role

We are looking for someone with diverse skills and some background in this space to carry out a broad range of operational service and support assignments.You’ll work under minimal supervision on environment management, maintenance, monitoring, performance and incident management, as well as production support activities. There’s meaningful work at every turn!

Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here’s some of what you may be asked to perform:

• Support applications and systems by meeting or exceeding standards and service levels while minimizing operational risk.
• Promptly schedule packaging and new applications releases, engage partners. plan parallel work streams when possible.
• Partner closely with stakeholders to improve production environment stability.
• Leads the support of highly complex and comprehensive applications and systems and/or business lines.
• Identifies root causes and implements targeted and controlled remediation plans.
• Reviews, participates and implements procedures.
• Researches industry standards, best practices and new innovations in technology and makes recommendations.
• Provide quality service and solutions consistent with objectives and client requirements.
• Effectively handle incident management for outages.
• Ensure timely notification and escalation of possible issues/problems, options and recommendations for prompt resolution.
• Dive into design, review, and integration of all application requirements like functional, security, integration, performance, quality, and operations.
• Identify, address application/ data issues, cross-capability and cross-release issues that affect application integrity.
• Provide expertise to other functional areas (technology, trends and processes).
• Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
• Deploy base infrastructure components for all environments.
• May be involved in application deployment ( “off the shelf” or in-house) and procurement.
• Follow change management procedures. ensure proper testing, sign-off, monitoring.
• Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
• Use meaningful metrics to monitor environment’s performance.
• Participate in disaster recovery planning (Define, Review, Test).
• This role is more about managing the operational-ness of the tool rather than the devices they communicate to or inventory for so the analyst would have to be able to manage the tool / appliance end to end.
• As a Network Ops is to manage and maintain these tools essentially ‘keep the lights on’, triage any operational issues and work on break-fix. This role involves on-call rotation and our team rotate every 8-9 weeks as the on call rep for that week.
• We come in the office 2 days a week and work from home the other 3. The expectation is to adhere to TD standards and policies and follow all TRMIS guidelines outlined for security and access management.

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

• Undergraduate Degree or Technical Certificate.
• 5-7 years relevant experience.
• Ability to work independently in a senior/lead role on a diverse range of tasks and coach/educate others.
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution.
• Readiness and confidence in installing, configuring, upgrading business applications/systems in co-ordination with appropriate stakeholders.
• Experience as a subject matter expert and consultant who can impart technical guidance and engage in highly-complex troubleshooting/problem resolution.
• Cisco ISE / ACI / DNAC
• Aruba Networking products (Airwave, Clearpass, Central)
• SevOne and ThousandEyes
• ExtraHop / Sniffers
• DNS/DHCP (VitalQIP)

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.