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SalaryBC Emergency Health Services is hiring a Sr. Research &Evaluation Analyst / Sr. Business Analyst to join our Business and Operations Support team to help evaluate and analyze the effectiveness of a variety of organizational initiatives, methodologies, tools and processes. This exciting opportunity will help inform our strategic initiatives and will have a direct impact on the future state of BCEHS' services, processes and programs. If you have experience leading the evaluation of strategic initiatives, business processes, and outcomes related to service delivery, this could be an excellent opportunity for you!
The Sr. Research &Evaluation Analyst / Sr. Business Analyst is a key member of the Reporting and Evaluation team, and will assist with developing evaluation frameworks, conducting studies to assess outcomes of strategic investments, and generating reports to communicate key results and recommendations. In this capacity, you will operate in a dynamic working environment and collaborating extensively with the Evaluation Leads and partners across all areas of the business. The ideal candidate should have a scientific or research background, demonstrating expertise in qualitative and/or quantitative methods for program and project evaluation, and substantial experience in data analysis.
As a Sr. Research &Evaluation Analyst / Sr. Business Analyst, you will leverage your experience in quantitative and qualitative analysis to assess the operational efficacy of different processes and programs and infer opportunities to drive continuous improvement. Your business acumen and engaging approach will help you conduct surveys, interviews, and otherwise engage multifunctional team members throughout the organization, and your analytical eye and attention to detail will be critical in identifying patterns in the data you collect.
Please note that while IT teams and systems may be involved, this is not a traditional IT Business Analyst role.
What you'll do
- Supporting evaluation activities in BC Emergency Health Services; collaborating with Evaluation Leads to plan, develop and implement evaluations of strategic programs, and report on outcomes.
- Developing process and outcome-focused evaluation frameworks and approaches, identifying key partners to assess the impact and performance of programs and initiatives, informing operational approaches, policies, practice changes, and adjustments to the strategic direction.
- Developing data collection methods and instruments.
- Performing data collection, analysis, and visualization of qualitative and quantitative data.
- Preparing evaluation reports, presentations, and briefing notes to disseminate evaluation findings and recommendations across various audiences.
- Supporting organizational capacity for evaluation and impact analysis, providing expertise, developing tools, and offering education and training as required.
- Remaining up-to-date on industry trends and new approaches to support evaluation activities.
Qualifications
- A level of education, training, and experience equivalent to a degree in Business Administration, Health Informatics, Health Sciences, Social Sciences, Statistics or a related discipline plus a minimum of five (5) years' experience in program evaluation, research, project management or an equivalent combination of education, training, and experience.
- Knowledge of program evaluation methods, design, and implementation
- Experience developing logic models, program evaluation plans and monitoring frameworks.
- Knowledge of mixed-method data collection tools and analysis.
- Familiar with data cleaning, analysis, and visualization processes.
- Excellent organizational skills, including competence in project management.
- Proficiency in various applications including MS Office to manage data sets, develop charts and tables, and create reports and presentations.
- Experience with survey development platforms (e.g., Checkbox and Redcap) and data analysis software (e.g., SPSS and NVivo).
- Exceptionally skilled communicator with experience and comfort in dealing with internal and external stakeholders at all levels of the organization.
- Experience with working in highly complex environments with multiple concurrent high priorities.
- Experience in public sector, public health services or healthcare an asset.
- Experience working with Indigenous population or understanding of Indigenous Cultural Safety principles an asset.
- Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts, supported by significant knowledge of Canadian and Indigenous ideologies, including knowledge, and understanding of Indigenous cultural safety, cultural humility, Indigenous-specific racism and anti-racism.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)
Core Competencies
- Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
- Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
- Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
- Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
- Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
- Builds Teams: Fosters environment of cooperation, support and knowledge sharing
BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority (PHSA). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.
BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness and development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Salary Range: $72,445 - $104,139
The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience and would be in alignment with the provincial compensation reference plan.Location: Remote within BC
Closing date: Open until filledRequisition #157449
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
