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SalaryBC Emergency Health Services is hiring a Senior Business Analyst to join our Business and Operations Support team to help evaluate and analyze the efficacy of a variety of organizational initiatives, methodologies, tools and processes. This exciting opportunity will help inform our strategic initiatives and will have a direct impact on the future state of BCEHS' services, processes, and programs.
The Senior Business Analyst is a key member of the Reporting and Evaluation team, and is responsible for developing evaluation frameworks, conducting studies to assess outcomes of strategic investments, and generating reports to communicate key results and recommendations. In this capacity, you will operate in a dynamic working environment, and collaborating extensively with the Evaluation Leads and partners across all areas of the business. The ideal candidate should have a scientific or research background, demonstrating expertise in qualitative and/or quantitative methods for program and project evaluation, and substantial experience in data analysis.
In accordance with the Mission, Vision, Values and strategic direction of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA's Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Senior Business Analyst performs complex research and analysis to support operations of clinical and provincial programs of the BCEHS. This role will be engaged in multiple initiatives, and will be responsible for project planning, business requirements gathering (i.e. data, clinical workflow/business process and functional needs) and supporting the execution of projects and change management.
What you'll do
- Provides strategic planning direction by leading and performing feasibility studies, workload efficiency analyses, and analyzing, designing and implementing key strategic initiatives, including identifying system deficiencies, operational inefficiencies, and methods to enhance business functions.
- Analyzes operational problems and recommends innovative solutions by critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions.
- Elicits business requirements by engaging clinical/program operation owners, key stakeholders and subject matter experts, and using methods such as interviews, environmental scanning, document reviews, business process descriptions, "use case" scenarios and workflow analysis.
- Facilitates consensus on issues, including business design features, program changes, data requirements, privacy issues and reports. Prepares in depth business and analytical reports for executives.
- Develops business requirements specifications, project proposals, business cases, project summaries and other related documentation using standard templates.
- Coordinates implementation of applications and/or processes by acting as liaison between the business units, technology teams and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
- Participates in various operational and project committees and teams to facilitate and lead various initiatives like the development of clinical registries.
- Develops and recommends budgets, monitors expenditures, analyses and reports on variances and implements remedial action for assigned projects. Allocates resources to achieve goals.
Qualifications
- A level of education, training, and experience equivalent to a degree in Business Administration, Health Informatics, Health Sciences, Social Sciences, Statistics or a related discipline plus a minimum of five (5) years' experience in program evaluation, research, project management or an equivalent combination of education, training, and experience.
- Knowledge and skills in program evaluation design and implementation, including the development of logic models, program evaluation plans or monitoring frameworks.
- Knowledge of mixed-method data collection tools and analysis.
- Excellent oral and written communication skills including the ability to communicate complex ideas in simple terminology.
- Demonstrated experience organizing and writing application related documentation and proposals.
- Ability to understand and clearly relate technical information to internal and external members of the organization.
- Ability to work creatively and analytically in a problem-solving environment, utilizing your advanced critical thinking capabilities.
- Understands business analysis and project management methodology.
- Superior ability in presentation, facilitation, negotiation and issue management/escalation.
- Ability to facilitate and encourage cooperation between diverse operational groups and skill sets.
- Strong skills and experience in MS Office (Excel, Word, PowerPoint and MS Project, Access), SharePoint and Visio, Crystal reports and other Business Intelligence Tools.
- Experience with main stream project planning software and tools preferred.
- Experience working with Indigenous population or understanding of Indigenous Cultural Safety principles is an asset.
- Demonstrates Character: Models personal and organizational values, and communicates in an honest and transparent manner.
- Assesses & Evaluates: Measures and evaluates outcomes. Holds self and others accountable for results, and course corrects as appropriate.
- Communicates Effectively: Adjusts style based on audiences and situations, using respectful and open communication.
- Demonstrates Critical Thinking: Using a process-focused approach, identifies root causes rather than focusing on the symptoms.
- Self-Awareness: Understands the impact your attributes and emotions have on performance of self, others, and organization
- Builds Teams: Fosters environment of cooperation, support and knowledge sharing
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness and development programs to support you - at work and at home.
- Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Salary Range: $72,445 - $104,139
The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience and would be in alignment with the provincial compensation reference plan.Location: 2955 Virtual Way, Vancouver, BC V5M 4X6Closing date: Open until filledRequisition #157449
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services, as a part of the Provincial Health Services Authority (PHSA). BCEHS brings compassionate, equitable, and professional emergency care, interfacility transfers, and community health-care services to people in communities across British Columbia.
BCEHS is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments' unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey-one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
