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SalaryPOSTING
TO: LABC STAFF (cc: BCGEU)
FROM: HUMAN RESOURCES DEPARTMENT
POSITION: SENIOR BUSINESS ANALYST - TECHNOLOGY SPECIALIST SUPERVISOR
ONE REGULAR FULL-TIME POSITION - VANCOUVER
COMPETITION NO: B081-23
DATE POSTED: February 8, 2024
CLOSING DATE: February 22, 2024
STARTING DATE: ASAP
SALARY: Job Class 24 ($76,274 - $87,234) Market Adjusted - *under review*
HOURS OF WORK: 35 hours per week, Monday to Friday
This position has the option to participate in a modified work week schedule (37.5 hours/week) Monday to Friday, with the extra hours worked as one earned day off taken once every three-week scheduled cycle.
Legal Aid BC is in the early stages of, and committed to a transformative journey to embedding Truth, Reconciliation, Equity, Diversity, and Inclusion in all aspects of our work. We seek talent from equity-seeking groups, including but not limited to individuals who self-identify as First Nations, Inuit, or Metis descent, persons with diverse abilities, gender diverse, racialized, and members of the 2SLGBTQIA+ community be a part of this exciting stage of Legal Aid BC's growth. We care deeply about the culture we are building and are looking for staff members who not only excel in their respective areas but are also passionate about supporting the people we serve and each other. If this resonates with you, we encourage you to apply. All interested and eligible applicants will be considered with due consideration to all protected grounds under the BC Human Rights Code. If we can do anything to make your application experience a positive and equitable one, we want to hear from you on what we can do better.
PRIMARY FUNCTION:
To provide technical guidance, analysis and supervision of implementation and maintenance regarding technological approaches to automating and streamlining business processes. To analyze current business processes and future opportunities resulting in efficiencies or other relevant deliverables that leverage available and future technological resources.
The following job duties are illustrative examples and shall not be construed as an exhaustive description of all the work requirements that may be inherent in the job.
TREDI STATEMENT:
Our commitment to Truth and Reconciliation, Equity, Diversity and Inclusion is ambitious and foundational. It informs everything we do, as we dismantle colonization, racism, sexism, transphobia and homophobia, and all discrimination. These are our values, and they inform our hiring practices too. Our business is aiding people in severe legal distress, and necessitates internal and external alignment of practicing these values. Integrating Truth and Reconciliation and Equity, Diversity and Inclusion throughout every aspect of Legal Aid BC is critical to building that culture, and we prioritize ongoing resources to achieve that goal.
DUTIES:
1. PROVIDE TECHNOLOGICAL EXPERTISE, GUIDANCE, ANALYSIS, AND SUPERVISION IN SUPPORT OF TECHNOLOGY-BASED INITIATIVES:
a) Support digital transformation projects by identifying and delivering innovative technology solutions that meet business needs for today and tomorrow;
b) Gather business requirements using a variety of methods and techniques, tailoring interactions to the specific business unit's level of expertise;
c) Develop detailed technological specifications for project and business requirements to support the operations through increased efficiency of data (input), management of information (reports) and quality checks and improvements (audit);
d) Produce technological specification requirements in an appropriate level of detail and manner suitable for use by those who must base their work on the requirements;
e) Develop solutions using Microsoft tools, such as SharePoint 365, Power Automate, MS Teams, Power BI, Planner, Co-pilot, ChatGPT, and other AI Microsoft products;
f) Project Manage the implementation of new technology solutions;
g) Support the design and development process pertaining to new technologies or automated processes as a subject matter expert and project stakeholder;
h) Ensure that technical and workflow design is validated against business and functional requirements and facilitates design validation and product walkthroughs as required;
i) Provide maintenance and support after solutions are deployed;
j) Provide supervision, guidance and mentoring to team and project staff to coordinate the activities of personnel less experienced with implementation and change management to ensure the capture and documentation of functional requirements;
k) Participate in peer reviews and inspections of requirements specifications;
l) Liaise with other internal stakeholders to ensure operational, legislative, and security needs are being met;
m) Implement structured testing to ensure functionality and to identify and address deficiencies;
n) Provide guidance on roll-out plans to ensure smooth and efficient deployment of new technologies;
o) Participate in requirements prioritization and propose new technology/product features; and,
p) Establish and implement effective development and continued enhancement of the organization's technological policies, procedures and tools.
2. PROVIDE PLATFORM AND DATA ANALYSIS SERVICES AND EXPERTISE:
a) Develop and maintain effective relationships with key business stakeholders (i.e. portfolio management) that lead to a thorough understanding of current and emerging business opportunities facilitated through the use of technology; contributes to the stakeholder's strategic goals and plans;
b) Ensure business stakeholders understand current platforms and systems to optimize use by their teams of LABC internal technology and systems;
c) Liaise with technology experts to ensure a comprehensive and practical review of alternatives has been conducted in response to complex business problems; provides clear and appropriate recommendations (i.e. solutions) addressing these opportunities;
d) Lead, or assists with, the ongoing implementation and optimization of M365, SharePoint architecture, other platforms and workflow automations to meet business needs;
e) Educate business users and technologists on software development methodologies and best practices, ensuring these stakeholders understand their roles and are able to be successful; and
f) Assist Program and Project Managers in the planning of projects from inception to deployment; manages projects and conducts post implementation reviews.
QUALIFICATIONS:
Basic requirements
• Completion of a university degree in computer sciences or business
• Minimum 3 years related experience in business analysis and relevant experience as outlined in rated requirements
• Minimum of 3 years experience in developing technology solutions using Microsoft tools (SharePoint 365, PowerAutomate, Microsoft Artificial Intelligence tools, etc)
• Project Management certificate or equivalent
• OR an equivalent combination of education and experience
Rated requirements
• Ability to create and/or manage successful relationships and collaborate with others
• Ability to work effectively with shifting demands and rapid change
• Ability to manage challenging situations with diplomacy and leadership
• Strong analytical, problem identification and solving skills
• Ability to critically evaluate the information gathered from multiple sources, reconcile conflicts and distinguish presented user requests from the underlying true needs
• Ability to distinguish solution ideas from requirements
• Familiarity with resources supporting requirements engineering (e.g. books, online resources, templates)
• Excellent knowledge of software development lifecycle
• Ability to develop code using coding standards and development guides
• Knowledge of software quality assurance practices, methods and related documents.
• Knowledge of best practices in product management and planning
• Strong organizational skills including the ability to plan, coordinate and monitor a significant number of functions simultaneously
• Understanding of various software applications and technologies as well as their practical application and architecture in an organization
• Ability to act as a project manager for the development and implementation of systems.
• Ability to communicate effectively orally and in writing and to present concepts and solutions in non-technical language.
We offer (based on your employment status and affiliation):
• Four weeks paid vacation to start that grows the longer you are with LABC
• An excellent employee benefits package, where premiums are 100% paid by LABC
• A generous defined benefit pension plan
• Support for training and development
• An Employee and Family Assistance program
• The opportunity to participate in various Employee programs (Employee Wellness, etc.)
• Support for a healthy work/life balance
• Generous leave provisions (sick time, special leaves)
• 13 paid statutory holidays
• An opportunity for a flexible hybrid work arrangement for some positions (LABC reserves the right to change this policy at any time)
• Transit friendly employer for eligible staff to have their commute subsidized
• Dog-friendly offices
• Dedicated Cultural Leave provisions for Indigenous employees
• An Equity, Diversity and Inclusion Council, and Indigenous employees Council and Accessibility Committee of employees from equity-seeking groups that advises on ongoing improvements and investments in Equity, Diversity and Inclusion at our workplace
VISIT OUR WEBSITE AT www.legalaid.bc.ca
We would like to thank all external applicants for their interest but regret that only those shortlisted will be contacted.
Other details
- Job Family Corporate Services
- Pay Type Salary
