Storage Specialist/Customer Service/Maintenance

West Shore U-Lock Mini Storage offers more than a little extra space. As a storage specialist, that is just what you’ll do. Every day you’ll build authentic connections with your customers, helping to protect the treasures and keepsakes that matter most to them, and making the most out of their moving or storage experience.

West Shore U-Lock Mini Storage is a state-of-the-art storage facility located in Victoria BC. We are looking to hire people who enjoy serving customers and are searching for a rewarding career. Every person brings something unique! Come with an open mind and positive attitude, an eagerness to learn, and we guarantee you will grow with the company.

This job might be for you if:

You live in the Victoria area.

Must be available to work Friday to Sunday and 1 week day with a specific schedule.

You are patient, level headed, and cool as a cucumber under pressure. You enjoy helping people and getting those aha! moments.

You can explain just about anything to anybody. You communicate clearly, write well, and speak eloquently. You are comfortable communicating in writing, on the phone, or through messaging.

You are a detail-orientated person. As far as you’re concerned, anything worth doing is worth doing right, every single time.

You love challenges and finding creative solutions. If you don’t know the answer, you’ll search until you find it.

You like learning new things and developing. When things change, you roll with the punches.

You are motivated and driven. You volunteer for challenges without waiting to be asked, you take ownership of the time you spend with us, and you want to truly make a difference.

RESPONSIBILITIES

• Provide outstanding customer service by helping customers understand their needs, recommend storage solutions and help them acquire the needed product solutions.
• Assist reservation and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms, fees and completing lease agreements.
• Consult and sell merchandise such as boxes, tape and other appropriate products that meet their needs.
• Ensure the appearance of the property is customer ready by cleaning units, sweeping, mopping, removing debris, wiping windows, etc.
• Work independently or with another team member
• Collect from delinquent customer accounts
• Manage, verify, balance cash drawer; prepare and make daily deposits
• Process daily, weekly, monthly and annual reports
• Conduct daily physical storage unit inspection confirming inventory availability and ensuring each unit is secure or ready to rent.
• Work closely with Manager to receive training and coaching when needed, striving to exceed all company expectations
• Process U-Haul rentals and returns with some light cleaning and maintenance checks
• Completing

BENEFITS

What’s in it for you?

• Hourly rate $18.00
• Health Benefits Program: Medical/Dental/Vision, Life Insurance (minimum scheduled hours 24)
• 30 days of Fully Paid and Comprehensive training
• Paid Time Off- Vacation, Holidays and Sick.
• Looking for part-time people.
• Wonderful teams.
• A product you can be genuinely proud of

SKILLS & QUALIFICATIONS:

• Minimum one year of Customer Service and/or Sales experience
• Language skills – spelling, grammar, and word usage.
• Ability to generate new ideas and work in a team.
• Persistence and thoroughness.
• Working knowledge of computers in a windows environment
• Valid driver's license with access to reliable transportation used during the workday.
• Can work any day of the week, including weekends.
• Ability and willingness to perform light cleaning and maintenance such as sweeping, mopping, wiping windows, etc.
• Willing to submit to a pre-employment background check.
• Able to do regular maintenance jobs - painting, lighting, small site repairs

Work remotely

• No

Job Type: Part-time

Salary: From $18.00 per hour

Expected hours: 25 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Every Weekend

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (required)

Ability to Commute:

• Victoria, BC V9B 1H9 (required)

Ability to Relocate:

• Victoria, BC V9B 1H9: Relocate before starting work (required)

Work Location: In person