Store General Manager -New Store Opening in Whitby

Team Town is Canada’s newest and leading destination for Team Sports. A contemporary and inviting design meets a high-service model that embodies the principle of full end-to-end service. The ethos of inclusivity will run deep at Team Town Sports and will be best reflected in the staff that bring product expertise and passion for sports to consumers, as well as the categories of products available to them.

Enthusiasts and professionals across a wealth of sports including hockey, soccer, baseball/softball, basketball, volleyball, cricket, curling, lacrosse, football, rugby and ringette will be able to find everything they need for all team sports under one roof. Team Town Sports is proud to offer the latest in simulation technology, deep service expertise, and custom fitting for equipment, making it the premier destination for all Canadians at all levels of sport and skill level.

YOU are a coach, athlete, and player. You have in depth knowledge of the products we carry because you play in the arenas, courts, and fields of these sports. You believe in the spirit of team, adapting to the ever-changing environment, being part of constant innovation and working alongside the best coaches, captains, teammates, and in the industry.

What You’ll Do;

Team Town Sports is gearing up for an adrenaline-pumping season as we kick off our newest retail store in Whitby. We're recruiting an exceptional Store Manager to join our team as an 'Head Coach' reporting to the Reporting to the Director of Operations.

As the 'Head Coach' of the store, you'll be responsible for ensuring that all aspects of the operation are running smoothly, from customer service to sales and profits, with the support of your Assistant Manager (“Assistant Coach”). You'll be a true motivator, inspiring your team to excel in everything from selling skills to health and safety practices. And of course, as a true sports enthusiast, you'll be fully committed to upholding Team Town Sports policies and procedures.

• Leads by example, providing exceptional customer service to Team Town Sports internal and external customers, serving as a role model for all customer service standards.
• Holds full accountability for attaining location profitability targets including sales and wage targets, shrink and audit, and key KPI’s.
• Completes authorizations for warranties and defective products according to Team Town Sports Standards and Guidelines.
• Holds management and team accountable for following Sporting Life Loss Prevention Policies.
• Continuously oversees all operations and staff performance phases within the selling and support areas and provides direction and correction where necessary.
• Provide direction to the Management team on the allocation of hours weekly to achieve store payroll budget.
• Motivates and leads managers and staff regarding selling skills, store cleanliness, departmental job lists, health and safety practices, employee relations, and compliance with Sporting Life policies and procedures.
• In partnership with senior management monitors staff development through on-going coaching, training, succession planning, and performance appraisals.
• Provides consistent connection and leadership to the team, on and off the sales floor, promoting a safe and inclusive environment for all.
• Conduct effective and motivational weekly management meetings.
• Conducts monthly one one-on-one Management meetings of direct reports creating an environment of high-performance through focus and achievement of sales budgets, controllable expenses and Department KPI’s and targets.
• Continuously assesses requirements for staff hiring, development and training.

What You’ll Bring;

• 4 – 5 years of senior retail management experience, in a comparable volume store.
• Excellent communication skills; able to communicate effectively at all levels.
• Superior knowledge in store operations, and demonstratable success in improving customer and employee experience.
• Ability to influence at all levels.
• Experience in managing controllable expenses and efficient scheduling.
• Strong sense of urgency and able to be nimble in understanding and driving sales in a changing business environment
• Superior analytical skills
• Understanding how to analyze business reporting and make business decisions and drive results through data.
• Proficient with Microsoft Office, Internet Explorer, and POS systems.

What’s in it for You;

• Flexible schedules so you can participate in your team sports passion
• Joining a like-minded community of athletes
• Coaching and mentorship
• We will support your coach aspirations by supporting you in fees and workshops to keep you current
• Sporting Life Group Discount – Product at Cost +10% at Group stores (Golf Town, Sporting Life & Team Town Sports)
• Competitive remuneration
• Extended Health and Dental Plan
• Participation in company RRSP plan
• Pro deals direct from vendors

Team Town Sports is an equal-opportunity employer and is committed to providing accommodations for persons with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Sporting Life Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.

#TTS