Store Manager - Canada

Tumi Overview:

Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold globally in over 75 countries through more than 1,900 points of sale. For more about TUMI, visit [ Link removed ] .

Brand Detail: 

INTEGRITY

Our standards are exceptional, and we stand by everything we do.

PASSION

We treat our products, people and clientele with the total dedication they deserve.

INNOVATION

When it comes to forward thinking, we are foremost.

GLOBALISM

We are all Global Citizens and look to contribute to a global community.

ENTREPRENEURIAL SPIRIT

Each of us is empowered to create personal and collective progress.

Position Summary:

As part of our Retail team, the Store Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service. The ideal candidate is committed to client service, demonstrating a strong understanding of, if not passion for, the luxury, travel, fashion, and lifestyle markets. The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key responsibilities:

• Manages and coordinates the daily operations of the store and the daily activities of the sales staff while ensuring all are engaged in promoting and selling products while enhancing our brand image in the market.
• Ensures each client receives outstanding client service; greets and acknowledges every client and develops new client relationships.
• Ensures our clients receive superior after sales service.
• Analyzes and measures business trends; implements plans to maximize sales and meet or exceed goals and objectives.
• Delivers increases in individual and store KPI’s (conversion, UPT and DPT) and sales goals. 
• Ensures compliance with all policies and procedures.
• Trains and coaches store staff in all aspects of the business; directs and monitors training and development for all store personnel.
• Manages the store schedule and tracks the time and attendance for each associate on the store team in WFM, our time and attendance tracking system. 
• Actively recruits and networks to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.
• Manages the applicant hiring process through iCIMS, our applicant tracking system and ensures all new hires are onboarding correctly. 
• Performs all actions needed for associate status changes in WFN, our Human Resources Information System. 
• Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition.

Qualifications:

To be a great fit for the TUMI retail team, you:

• Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment
• Are a team player who values a collaborative environment
• Possess a “client first” service mentality
• Have strong sales and client experience, particularly in the luxury market
• Can demonstrate proven success in meeting sales goals and achieving KPI’s
• Have a strong sense of integrity and an ability to lead by example

Associate Benefits:

• Career pathing
• Training
• Paid time off
• Paid holidays
• Medical, dental, vision, life insurance
• Pet Insurance
• Tuition Reimbursement
• Work-life balance

Tumi…..Perfecting the Journey

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