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SalaryRequisition Details:
Employment Status: Regular, Full Time (1.0 FTE)
Program Name: Tri-County Nursing and Home Support
Number of Hours Bi-Weekly: 75
Work Schedule: Days
On Call: No
Job Summary:
The Super Site Administrator (SSA) provides IT/IS support to the staff within their designated site/program and ensures that VON policies and procedures are adhered to. The SSA collaborates with members of the site management team, along with IT/IS corporate services department to deliver the services required to the staff within the program/site.
Key Responsibilities:
IT Support
- Supports maintaining inventory of on-site devices as required.
- Perform basic setup, staff education and troubleshooting for IT approved devices and software.
- Perform regular maintenance on equipment as required.
- Creates and maintains staff directory with device information for site/program.
- Follows standardized procedures and workflows for technical on-boarding staff and confirming that all setup and access is completed as requested.
- Technical off-boarding of staff and ensuring all accesses are terminated and the returned devises are restored for distribution to new staff as directed by the Manager.
- Perform basic site IT tasks under direction from IT staff – such as power cycling network equipment, etc.
Site/Program Support
- Assist site staff in creating IT tickets when required.
- Complete regular reporting on data from software applications (e.g. TCCA, CellTrak) to assist in the efficiency of operations at the Site as directed by the Manager.
- Develop and update training materials and manuals for local sites aligned to new initiatives.
- Maintain an awareness of VON Practice and Policy as they apply to software applications.
- Set up, train, and assist staff with new and existing software and advise IT with any issues.
- Assists users in changing passwords for locked out devices/intranet e-learning, etc.
- Maintain technical office equipment lists and supply orders.
- Coding each telecom invoice get it approved and scan to finance.
- Monitor the E-learning portal and ensure members and e-learning modules are updated and courses have been completed.
- Act as site contact for facilitating IT tasks when required – i.e. internet services.
- Review and ensure that relevant staff sign the ‘Handheld Device Agreements.’
- Complete change forms to add work phone numbers in scheduling systems.
- General support to troubleshoot issues/inquiries.
- Submit service desk tickets for urgent or other technical issues.
Equipment/Devices
- Re-Programing desk top phones and enabling ports as needed.
- Troubleshoot the need for repair, escalate to IT in the event damage not resolved.
- Supports and maintains a comprehensive inventory database that records all active users, all equipment/devices, installed applications and provides reports to site as required.
- Ordering mobile accessories and other site supplies from approved vendors as required.
- Supports the site/program by assisting with Equipment Management – printer installations and maintenance, installation of all necessary phone applications for staff and providing ongoing education as updates are released.
- Assist site/staff by troubleshooting issues when they arise.
Common Responsibilities
- Promotes the goals and values of VON and their role as an integrated community care provider.
- Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations.
- Abides by all VON policies and work practices.
- Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
- Works in collaboration with other staff in a team approach to service delivery.
External and Internal Relationships:
- Interacts frequently with the District leadership team to obtain and provide information, often of a confidential nature.
- Engages with outside vendors and service providers to acquire and maintain equipment.
- Interacts with the department of health, health authorities or continuing care agencies.
- Maintaining relationships and provides supporting documents to funders and other stakeholders as required.
Education, Designations and Experience:
- Post-secondary education in office administration, office information technology or a related field or related relevant experience.
- Proficiency in Windows OS and MS Office Suite programs.
- Experience with scheduling software and Cognos is considered an asset.
- Current Standard First Aid Certificate or CPR level C Certificate is an asset.
Skill Requirements:
- Working Knowledge of Windows 10, smartphones, laptops/desktops and printers.
- Strong communication skills, both verbally and written.
- Able to communicate effectively internal and external stakeholders in a clear and effective manner that demonstrates respect, empathy and understanding.
- Good assessment skills.
- Ability to work effectively in a multidisciplinary team or independently as required
- Able to take direction well.
- The capacity to adhere to strict confidentially.
Other Requirements:
- Must have access to a personal vehicle for work and possess both a current driver’s license and proof of vehicle insurance.
- A current and original copy of a satisfactory Criminal Records Check.
- A Vulnerable Sector Search and/or a Child Abuse Registry Check is required.
- Willingness to travel regularly to support sites and attend meetings.
Work Conditions and Physical Capabilities: fast-paced environment; attention to detail; lift and carry using appropriate lifting techniques; walk, sit, stand, and climb stairs; grip and fine hand movements.
