Superintendent, Operations Reliability Support

At SMS Equipment, our Superintendent, Operations/Reliability Supportis responsible for managing and coordinating the reliability, warranty, and planning functions for Mining Operations Solutions. This includes managing the KPI deliverables as per contractual agreement, the reliability and availability functions working with Customers and Komatsu to drive overall fleet reliability and up-time, overseeing the maintenance, parts and component planning functions to increase overall efficiency, productivity and manpower utilization. This position is based in Elkford, BC.

The salary range for this position is $100,000 - $120,000 plus incentives.

Responsibilities include but are not limited to:

• Responsible working with the customer, SMS corporate and branch reliability groups, as well as the OEM to increase overall reliability of the equipment, parts and components.
• Manage the reliability engineer’s site activities, reporting and providing feedback to customers, groups, and the OEM.
• Maintain timely resolution to product issues.
• Ensure that the OEM guidelines, reporting processes, i.e. TSI’s, TSR, etc. are adhered to.
• Communicate and update customer and SMS leadership continuously with issues, and issue resolution.
• Act as the customer’s main contact to address quality and reliability issues.
• Manage ad hoc reliability improvement initiatives, independent from the truck operations group.
• Ensure that all warranty processes are adhered to and are meeting targeted warranty and resolution timelines.
• Resolve through the various departments any discrepancies and eliminate any reconciliations and/or disputes.
• Ensure that the contract is always adhered to.
• Ensure core returns timely performed by customer.
• Assist the Operations Superintendents by implementing and managing a shift planning system, incorporating data from the daily, weekly planning meetings with the customer.
• Plan with Operations Superintendents the ramping up and down as projected by additional truck deliveries, the resource, tooling and manpower requirements as well as the training and development of supervisors, trades, EIT’s and other support staff.

Qualifications:

The successful candidate will possess a degree in Engineering, preferably Mechanical along with a minimum of 5 years of supervisory experience preferably within a heavy equipment mining environment. Additional requirements include:

• CMRP, P-Eng or eligible for P.Eng is an asset.
• Strong working knowledge of computers and applicable software (Power BI, MS Office, eXtend and SAP)
• Position requires an in-depth knowledge of heavy maintenance & reliability functions. Komatsu parts and equipment knowledge is preferred.
• Ability to coordinate diverse systems and to plan with excellence.
• Understanding of exchange component programs.
• Experience in developing reliability programs.
• Must possess good oral and written communication skills as well as excellent interpersonal skills.

As part of our recruitment process you may be required to complete the following:

• Reference Check
• Assessments

At SMS Equipment, safety is one of our values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks.

Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include: competitive wages, comprehensive group benefits plan and RRSP matching.