Supervisor, Securities Transfer Operations

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

The Supervisor, Securities Transfer is responsible for overseeing the day-to-day operational functions, providing guidance and support while communicating company goals and deadlines to the team with strict adherence to policies and procedures as well as liaising between Securities Transfer and other internal or external parties.

Job Responsibilities:

• Supervise, train, lead, mentor and develop team members
• Oversight of branch specific functions and dependencies such as mail and courier lodge, log and track
• Operate two distinct record keeping systems which support the transactions of our shareholder clients
• Process transfers on both systems to register changes in ownership, while maintaining segregation of duties
• Support and coordination for client financing and IPO closings
• Monitor team performance, create and report on metrics
• Delegate tasks, set team goals and deadlines
• Oversight of department emails
• Lead, monitor and liaise with other branches on workflow completion
• Handle escalated matters from staff as well as internal and external parties
• Review and update and build Desk Operating Procedures (DOP)
• Perform spot checks on work performed by the team validating strict adherence to Policies and Procedures (P&P)
• Monthly reporting on processing volume metrics for operations
• Plan and execute Disaster Recovery and Business Continuity Plan protocols
• Perform ongoing system testing as required
• Assist with compiling data required for regulatory filings and obligations
• Act as backup to other branch leads, in an operational capacity
• Special Projects as required from Senior Management

Attributes and Qualifications:

• Minimum 7 years' experience in the financial or securities industry
• Minimum 3 year experience in a previous leadership roles
• Strong experience in the securities industry as it relates to back-office administration
• Strong interpersonal and communication skills, effectively communicating with peers, senior management, internal and external stakeholders
• Ability to optimally coordinate and manage multiple initiatives simultaneously
• Experience overseeing training plans for staff within the department
• Experience analyzing staffing needs, employee development and goal setting
• Excellent computer skills - MS Office Suite and Google suite of products and other desktop applications
• A willingness and ability to adapt to a changing environment and responsibilities
• Must have a flexible schedule to work overtime as required
• Completion of Canadian Securities Course and similar courses are preferred, but not essential
• Client Service Orientation: develops and maintains positive relationships with internal and external clients. Ability to understand clients' needs and develop the appropriate solutions
• Confidentiality: Show discretion and ability to handle confidential issues
• Decision & Problem Solving: Strong decision making and problem solving skills
• Independent worker: High level of self-motivation and at ease working independently when necessary
• Interpersonal skills: Pleasant, diplomatic manner and disposition in interacting with senior management, co-workers and the general public
• Organization & Detail Oriented: Strong organizational skills and attention to detail.
• Teamwork: Works well in a team environment, actively contributes to the success of the group
• Working under pressure: Poised, works well under pressure and accomplishing short- and long-term deadlines with a heavy workload

Salary range: $62,000 - $72,000 per year

Grade 4

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world's most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger "we". Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.