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Job Description
RBC Digital is a new kind of business – one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives – to move RBC ‘beyond banking’. We’re building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2021, we were named as one of the 100 Best Workplaces for Innovators and we’re looking for team members with the curiosity to explore, the capabilities to build and capacity to help us deliver our mission.
What is the opportunity?
We are looking to expand our Direct Investing Support team at RBC. If you are looking for an exciting, high growth opportunity with a leading financial institution that is accelerating cloud native development this could be the job for you. Are you looking for a chance to make a difference? Are you someone who embraces change?
We are looking for a Site Reliability Engineer who exemplifies the attributes of a leader, mentor and decision maker. We are currently building out our SRE team, with the goal being to provide expertise and tooling to the Direct Investing application teams to manage the health, security, and availability of our application in production. We work with other teams to provide guidance throughout the lifecycle of building, deploying, and operating the application.
What will you do?
Run the production environment by monitoring availability and taking a holistic view of system health
Build tools to manage platform infrastructure and applications
Debug production issues across services and levels of the stack and provide primary operational support and engineering for multiple large distributed software applications
Help adopt and drive the tool creation for application health monitoring and alerting.
Improve reliability, quality, and time-to-market of our suite of software solutions
Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of application team needs, and innovating to continually improve
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
Partner with development teams to improve services through rigorous testing and release procedures.
Participate in system design consulting, platform management, and capacity planning.
Create sustainable systems and services through automation and uplifts.
Balance feature development speed and reliability with well-defined service level objectives.
Technical Leadership
Provide SRE thought leadership on the squad level
Perform code and non-functional (performance, security, maintainability) reviews of all production-bound SRE solutions
Help drive transformation by continuously looking for ways to automate existing processes
Run engineering mindset meetups accelerating breadth and depth of knowledge in the community
Manage application assets and users (virtual machines, cloud instances, source code repositories, etc.)
Publish technical design for SRE solutions
Publish and/or review implementation plans for SRE solutions bound to production
Explore new capabilities and technologies to drive innovation (including coding and publishing how-to documentation)
Production Support + Development
Perform production support role, including off-hours support
Assist in incident management and problem management for applications in scope
Evaluate continuously – what went well, what went wrong, what can be done to improve and prevent in future
Maintain technology currency (perform server patching, certificate renewal, etc.) with a keen eye on automating opportunities
Ensure availability and uptime of applications in scope, as per service level objectives
Ensure compliance with all systems and applications in scope, including maintaining segregation of duties
What Do You Need To Succeed?
Must have:
Overall, 4-6 years of support experience in Openshift, Azure & Kubernetes.
2-3 years of experience as an SRE supporting multiple applications
Have a very strong programming skills .Net/JavaScript/Python
SQL database operational experience in the cloud/on-premise and writing/understanding database queries (SQL and/or No-SQL)
Object Oriented design and development
Exposure to UCD, PCF (Pivotal Cloud Foundry), and GitHub is desirable
Having a good overall understanding of networking-related areas like certificates, load balancers etc.
Monitoring using Splunk, Dynatrace, RUM, Grafana & other related tools
Experience with the operational aspects of software systems such as monitoring, centralized logging, and alerting.
Experience in micro-services, public cloud (Azure preferred) & container technologies
Working knowledge of Mainframes & JCL is nice to have
Nice-to-have:
Experience with Airflow, Jupyter Notebooks, and other MLOps technologies
Knowledge of public cloud (Microsoft Azure and AWS) and private cloud (OpenShift) platforms and development of applications in multi-cloud, hybrid environments
Knowledge of containers and orchestration (e.g: Docker, Kubernetes)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Skills
Agile Methodology, IT Systems Integration, Organizational Leadership, Problem Solving, Software Development Life Cycle (SDLC), Software Engineering, System Applications, System Integration Testing (SIT), Systems SoftwareAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
