Tasting Room Associate

Application Information:

Please send your resume and cover letter to admin@lightfootandwolfville.com by April 1st, 2024

Summary of Position

The Tasting Room Associate delivers outstanding hospitality to all of our guests, showcasing their passion for hospitality, sales, and wine together. Building a thorough knowledge of our grape growing, winemaking, and wine portfolio to ensure our guests feel welcome, informed, and leave with the expectations exceeded. Must possess a positive attitude, confidence, patience and an ability to think quickly whilst managing many tasks simultaneously.

Specific Duties & Responsibilities

• Welcome and host guests who visit the winery
• Further develop a comprehensive understanding of the Lightfoot & Wolfville wine portfolio, business pillars, philosophies, outstanding hospitality standards, and story.
• High level execution of all tasting experiences offered at Lightfoot & Wolfville
• Work with our team to ensure the daily efficient operation of the wine shop and tasting experiences.
• Development of sales based initiatives to tangibly increase overall sales and track employee performance
• Warmly greet guests and provide an exceptional and memorable tasting experience, while adhering to the day’s tasting reservation schedule.
• Remain aware of the guest’s wine knowledge level and curate the experience to meet their needs.
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Handle POS transactions including wine and other retail merchandise items.
• Understand all wine shop merchandise items, their prices, purpose and connection to Lightfoot & Wolfville.
• Maintain accurate inventory tracking and accountability throughout shifts.
• Stock shelves and tasting stations.
• Ensure work areas are kept clean, safe and organized.
• Communicate/collaborate with team members across all departments.
• Comply with and follow all Lightfoot & Wolfville health and safety policies and procedures.
• Act as an ambassador to Nova Scotia’s food and wine culture with personal experience and recommendations.
• Perform other duties as assigned.

Qualifications and Experience

• 1 – 2 years or more experience in customer service or relevant role is an advantage
• Proficiency in English, multilingual (specifically French) is an asset

Knowledge and Skills Requirements

• Customer focused approach and patience
• Problem solving and decision-making skills
• Excellent communication skills
• Polite and confident
• Ability to multitask and effectively manage time
• Basic knowledge of wine or a keen interest in wine
• Active listening and effective communication skills
• Team spirit
• Flexibility to work in shifts with ability to work days, evenings, weekends, holidays
• Must be able to stand for long periods of time

Application Information:

Please send your resume and cover letter to admin@lightfootandwolfville.com by April 1st, 2024

Summer 2024 employment - May 2024 start date

Job Type: Seasonal
Contract length: 4 months

Salary: $15.20 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Application question(s):

• Do you have a basic understanding of wine(s)?

Ability to Commute:

• Wolfville, NS B4P 2R1 (required)

Work Location: In person

Application deadline: 2024-04-01
Expected start date: 2024-05-01