Team Manager II Fraud Operations (Check Detection)

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Leads a team and oversees the complex or diverse operations or functional area – impacts a significant part of the organization and entails leading teams in completing multiple step transactions/processes
• Requires strong process management knowledge and understanding of the business and operational function areas supported
• Manages team requiring workforce to decision on acceptable level of risk- Moderate to High risk potential (loss/reputational) for functional area
• Plans, organizes and coordinates the activities for own area and resolves operational issues and work focus time horizon is generally medium term
• Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization
• Effectively handles critical and/or high risk issues, determining the most appropriate course of action for resolution

Education & Experience:

• High School diploma required; Undergraduate degree preferred
• 4+ years relevant experience
• Proficient knowledge of business operations standards, procedures, laws, rules and regulations
• Knowledge of current and emerging trends
• Skill in mentoring, coaching and performance management
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Skill in mentoring, coaching and performance management
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgment in making decisions
• Ability to analyze, research, organize and prioritize work while meeting multiple deadlines
• Ability to process and handle confidential information with discretion
• Must be eligible for employment under regulatory standards applicable to the position.