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SalaryJob Responsibilities
As an Technical Account Manager, you will take charge of overseeing account and relationship management in connection with the delivery of our services to clients. Acting as the primary strategic and executive liaison for the client, your main focus will be to optimize the business value generated by the various delivery teams across different workstreams within the account. Working closely with delivery team leaders, you will ensure they are well-equipped to successfully deliver in alignment with the client's objectives.
Key duties encompass:
- Providing strategic and executive oversight for all engagements within designated accounts.
- Clarifying and documenting the business case(s) and/or investment theses guiding the engagement.
- Managing and supervising delivery quality across teams or workstreams in the account.
- Collaborating closely with team leads to ensure resource adequacy for successful delivery, while providing updated forecasts to support roadmaps and overall timelines.
- Maintaining team utilization as needed to meet delivery objectives.
- Identifying and pursuing growth opportunities and value-added services.
- Staying informed about industry best practices and trends, understanding how they intersect with our service offerings and methodology.
- Proactively communicating engagement progress to client executives and stakeholders.
- Gathering and addressing client feedback through conversations, facilitated retrospectives, and/or surveys.
- Overseeing engagement success metrics, budget, and revenue projections for assigned account(s).
- Facilitating the development and documentation of case studies.
Qualifications
- Possessing 8+ years of experience in software account and/or delivery management.
- Having experience in software, Cloud, Salesforce, and/or management consulting.
- Demonstrating previous responsibilities related to revenue or P&L.
- Exhibiting excellent communication skills, particularly in negotiations, conflict resolution, and decision-making.
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
