Technical Analyst Student

Tundra Oil & Gas is a Manitoba-based oil and gas exploration and production company and a wholly-owned subsidiary of Winnipeg-based James Richardson & Sons, Limited. Tundra’s head office is in Winnipeg, with additional offices in Virden, Estevan, and Calgary. At Tundra, we believe that our people are the foundation of our success, and we are dedicated to growing our company in a sustainable and disciplined way. This philosophy has served us well since our inception in 1980. Today, Tundra is a team 325-strong, and a leader in the Manitoba and southeast Saskatchewan oil industry. We take pride in supporting the communities in which we operate and stewarding the resources we manage for today and for the future. We are committed to working together and to getting everyone home safe every day.

Tundra has an opportunity for a Technical Analyst Student for the summer of 2024 based out of our Virden office. As a Technical Analyst Student, you’ll provide IT technical support for employees of the organization. This includes troubleshooting and providing solutions for end users, their devices, and their applications. The incumbent in this role will be eligible to participate in Tundra’s hybrid work schedule.

Reporting to the Lead Technical Analyst the Technical Analyst Student is responsible to:

• Primary responsibility is support requests and helping users with IT issues.
• Escalate issues that cannot be addressed to appropriate department/tech.
• Documentation and resolution of issues in JIRA service management system.
• Maintain and upgrade computers, peripherals and applications.
• Manage employee onboards and departures; gathering information, verifying systems and access are granted and removed as instructed.
• Conduct research on products, services, standards and good practices.
• Utilize self-help portals and KB to help empower users to become self-sufficient with technologies; includes updating and creation of content.
• Responsible for tracking and movement of Tundra asset inventory; utilizing asset management systems.
• Communicate pertinent activities, problems, and other necessary items during daily team meetings.
• Assist and cross train in other supporting roles including systems and networking.
• Participate in on-call rotation and responsibilities.
• Other duties as assigned.

Candidates for this position will possess the following qualifications and competencies:

• High School Diploma.
• Must be enrolled in Post Secondary Education for Information Technology and returning to post-secondary education in September 2024.
• ITIL, Microsoft, CompTIA certifications recommended.
• Experience with business technology.
• Familiar with Microsoft Server 2016/2022, VMware technologies.
• Familiar with Active Directory, Group policy, RSAT tools, etc
• Understanding and ability to work with hardware and components including desktops, laptops, tablets, printers, monitors and cell phones.
• Understanding and ability to work with business software and systems including e-mail, Microsoft Teams, remote access, etc.
• General knowledge of infrastructure technology, including routers, switches, internet, DCHP, DNS, TCP/IP, LAN and WAN.
• Strong customer service skills.
• Good written and oral communication skills.
• Good interpersonal skills.
• Strong decision-making skills.
• Ability to conduct effective research.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Effective at multi-tasking.
• Experience working in a team-oriented, collaborative environment.
• Adhere to the safety accountabilities as per Tundra’s Safety Policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.

Please apply with your cover letter and resume by end of day, January 21st, 2024.

We wish to thank all candidates for their interest; however only those being considered for interviews will be contacted.