Technical Expert

If you aspire to participate in the growth of a company proudly Canadian while developing your abilities and where your ideas will be heard, LOC Software is the employer for you!

Who is LOC Software?

We are the premier, fully-connected platform breaking traditional molds by bridging yesterday with the future of retail - With more than 30 years of experience, our product proudly boasts the most complete, functional, and innovative software solution dedicated to groceries, pharmacies, and C-Store.

Your main challenges

• Act as a mentor and provide advice, coaching, and training to technical support staff;
• Be the escalation person when it comes to complex technical issues;
• Responsible for driving customer satisfaction through customer support team;
• Review all technical support-related processes and documentation for continuous improvement.

Our Great Benefits

• Minimum of 3 weeks of vacation from the first year;
• Group insurance, long-term disability, medication, dental, eyes…
• Pension plan with employer contribution after 1 year
• 5 mobile days after 3 months
• Remote work flexibility: Hybrid, Remote, Face-to-face