Technical Representative

Triware Technologies is looking for a Technical Representative to join our team. This position is responsible for client-based projects and, in collaboration with our managed services and sales teams, you will deliver best of breed solutions to new and existing customers. As a Technical Representative, you have a passion for solving technical challenges, meeting excellent customer service, and creating a seamless support experience for our diverse client base.

Triware is:

• A recognized leader in the IT sector in Newfoundland and Labrador for over 30 years
• Constantly growing and learning with the dynamic technology industry.
• Supporting a wide range of established clients.
• Working with a vendor list that includes best-of-breed technology solutions.
• Dedicated to diversity and inclusion.
• Committed to providing a healthy and supportive work environment.
• Socially conscious and committed to giving back to our community.

What You Will do:

• Install software and hardware systems and troubleshoot problems.
• Consult with clients to understand and address their IT needs.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of technology, procedures, products, and services.
• Provide courteous friendly support in a professional manner.
• Daily updates of customer data and produce activity reports.
• Follow up with customers, provide feedback and see problems through to resolution.
• Work with our sales team members to provide reliable and sound technical solutions.
• Train and provide troubleshooting procedures to helpdesk personnel.

What You Bring:

• Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations, and work experience.
• Proven experience working in a technical support role.
• Excellent understanding of common business software applications and networking technology.
• Solid knowledge of PC hardware and software troubleshooting.
• Relevant vendor and/or industry certifications would be an asset.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced environment with minimal supervision.
• Manage multiple projects at a time, while maintaining sharp attention to detail.
• Capable of thinking critically, making decisions and using an analytical approach to resolve problems.
• Interact directly with business users at all levels of the organization and provide excellent customer service.
• Must have reliable personal transportation as the position requires regular travel and the ability to commute to client locations as needed.

What we Offer:

• Competitive Salary
• Health and Dental Plan
• RRSP Contributions
• Opportunities for Professional Growth
• Flexible Working Environment

Triware Technologies Inc. | triware.ca

We embrace diversity. Individuals that represent a variety of backgrounds, perspectives, and skills are encouraged to apply. We thank all applicants for their interest, however; only those candidates being considered for an interview will be contacted. Applicants considered for the position will be subject to a background check. This opportunity is only available for candidates legally entitled to work in Canada.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

Ability to Commute:

• St. John's, NL A1E 3T9 (required)

Work Location: In person