Technical Service Specialist (Contract)

Technical Service Specialist (Contract)

Ottawa, Ontario – 100% remote available

Working Hours: Monday to Friday 9:00am – 5:30pm E.S.T.

What you’ll get to do in this role:

• Changing Lives - As a Technical Service Specialist, you provide software and hardware support for our Hospital and Clinic customers via telephone to ensure prompt resolution of customer issues for a diverse range of medical devices in the neurology area

• Global Environment – You can expect to work closely with Sales, Hardware, and Customer Service groups to communicate customer feedback and resolve issues using SalesForce

• Troubleshooting on networking issues, Microsoft Office Platform, and Windows computer systems

• Training – you may not know the ins and outs of medical device products, but quality is important to you, and you are hungry to learn our quality system and be part of this

• Career Development – the longer you work with us, the more you learn and develop skills for roles in our other areas like Technical Services management, Operations, and Engineering

What we are looking for:

• Bachelor's degree (B.A.) from four-year college or university in Computer Science, IT or related area; or two to four years related experience and/or training; or equivalent combination of education and experience

• Knowledge of network protocols (UDP, TCP/IP, Ethernet, HTTP). You understand how bits and bytes get through a Network.

• Experience with Windows 7, XP, 2000/2003; Windows Server 2003/2008 operating systems

• Experience with troubleshooting SQL Server, Citrix Server, and Microsoft Office issues

• Excellent problem solving, organizational, analytical and written/verbal communications skills are required

• The employee may occasionally lift and/or move up to 25 pounds

• Preferred: A+ Certificate or sleep medicine background

• Preferred: Bilingual English/French is a plus

We are PASSIONATE about:

Natus Medical Incorporated is recognized by healthcare providers globally as the source for solutions to screen, diagnose and treat disorders of the brain, neural pathways and sensory nervous system. Our vision is to deliver innovative and trusted solutions to advance the standard of care and improve patient outcomes and quality of life. Natus products are used in hospitals, clinics and laboratories worldwide.

Natus Medical Incorporated is committed to protecting our employees, customers and communities against COVID-19 and requires all employees to follow our vaccination policy, which currently require a COVID-19 vaccination for employment.

EEO Statement: Natus Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility:

Natus is committed to creating an inclusive environment that accommodates all individuals, including those with disabilities. We support the goals of the Accessibility for Ontarians with Disabilities Acts (AODA) and have established policies, procedures and practices which adhere to the accessibility standards set out in the AODA. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

At this time we do not require agency assistance.

Come Join natUS!

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