Technical Services Manager

Rentokil Canada Corporation is a part of a family of companies pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

What does a Technical Services Manager do?

The Technical Service Manager (TSM) is responsible for providing technical knowledge and expertise, problem solving, and coaching and development skills in support of Rentokil Operations. The TSM works closely with Regional Operations Director and provides District offices with remote and on-site support at customer locations performing site assessments, risk analysis, and supporting Operations through coaching and solution development. Utilizing service data and customer feedback, the TSM identifies improvement opportunities and works collaboratively with Operations management at the District and Regional level to develop and deliver training and Operational improvements to meet Rentokil Quality standards, increase customer retention, and further develop Rentokil associate’s expertise.

The Technical Service Manager supports Rentokil Sales and Marketing teams with technical information, customer issue response and support, and providing presentations, articles and interviews in support of Rentokil business activities. The TSM supports Operations with knowledge of state rules and regulations, certification and licensing requirements, and assistance in achieving associates certifications.

The TSM advances the Rentokil safety culture through training support, field interaction with associates, and conducting facility audits and assessments. The Technical Service Manager works to identify product, process, and associate development opportunities to deliver Rentokil best-in-class programs and services, and supports Rentokil’s Research and Development initiatives in conducting field trials and product evaluations.

The Technical Service Manager stays current on urban pest trends, pest management innovations, and integrated pest management solutions to ensure Rentokil provides best-in class customer service with the best trained, and most competent, Specialist in the industry.

• Effectively utilize analytical tools to monitor the success pest programs, identify areas of opportunity or need for improvement, and develop action plans in collaboration with Operations to address. Track improvement progress and adjust.
• Support Operations in issue resolution through conduct of risk assessments, root cause analysis, and development of action plans to resolve pest issue at customer sites. Utilize remote data analysis, communication and coaching with Specialists and Operations Managers, and on-site support.
• Contribute to the development and implementation of best-in-class pest control programs that effectively and efficiently resolves customer pest issue through innovation, process and protocol development, and in-field execution.
• Support program implementation: conduct protocol training, ensure product usage and equipment operating protocols are executed and program goals are achieved.
• Develop Rentokil Specialist to be the most competent pest control specialist in the industry through in-field coaching and by utilizing current Rentokil programs, including a) Rentokil Career Advancement b) Certified Field Training Program c) Customer Service Quality Program d) Command Center data analytics.
• Work collaboratively with the Regional Director and District Managers to advance associates through training and career advancement program as scheduled. Ensure action plans are developed and executed to meet goal of full training compliance.
• Utilize Rentokil’s Digital Pest App to identify challenging accounts by Market segments and develop programs to enhance district team competency to meet/exceed customer expectations
• Identify pests submitted from service centers/regional customers as well as provide information regarding biology & appropriate mitigation advice.
• Assist Field Customer Service team to meet/exceed customer service quality standard by supporting customer quality service programs and initiatives, identifying deficiencies and developing action plans to improve.
• Assist Sales/Marketing department to support local/regional/national initiative. Provide technical expertise, content, articles, and interviews for industry events and public outreach. Develop customer facing presentations to support Sales.
• Maintain relationships with state regulatory agencies to ensure we remain in compliance with respect to pesticide law within the states where you operate.

What do we offer?

• World class training of the latest industry best practices
• Competitive compensation
• Great benefits - Medical, Dental, and Vision, Employer-matched RRSP's
• Paid vacation, holidays, and PTO days
• Short and long-term disability
• Life Insurance

What do you need?

• Four-year college degree in a biological science. Entomology is preferred, but not required.
• Associate (ACE) or Board Certified Entomologist (BCE), or Registered Sanitarian (RS).
• A minimum 5 yrs. of related urban pest management experience required.
• Travel up to 75% of the time within your assigned Region.
• Demonstrated proficiency in Google Sheets, PowerPoint, Word, Excel, Gmail and other standard computer programs required.
• Excellent public speaking, communication, and customer service skills required.
• Be, or become proficient in: fumigation, termite control, turf & ornament, vegetation management, wildlife management, and other applicable lines of business.
• Be, or become a state certified applicator in the state of residence.
• Be knowledgeable of local, state, federal laws regarding pesticides as well as general familiarity with OSHA, FDA, EPA, USDA, and third party auditing agencies of the states where you work.

Why Choose Rentokil Canada Corporation?

A career with Rentokil Canada Corporation is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Rentokil Canada Corporation has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

• Professional and Personal Growth:
• Robust Paid Training & Professional Development Path
• Opportunity to grow - We love to promote from within!
• Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)

• Wellness:
• Excellent Health benefits including Medical, Dental, Vision, and Life Insurance
• Outstanding Company-Paid Short Term Disability
• Access to Long-Term Disability Insurance
• Employee Assistance Program that offers services such as free counselling services and other benefits
• Company-paid sick time

• Savings & Retirement:
• Retirement Savings plan with highly-competitive company-matching contributions
• Employee Discounts (includes many offerings, including cellular/mobile service, (and more)

• Work-Life Balance:
• Vacation Days
• Company-Paid Holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Want to hear Colleague feedback on what it's like to be on our team? Check us out on Glassdoor! Glassdoor - Rentokil North America

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.