Technical Specialist Advisory | Salesforce Administrator

Requisition ID: 189816
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team

Global Banking and Markets Engineering (GBME) is the fast-moving, award-winning technology engine that powers Scotiabank's Corporate, Investment Banking, and Capital Markets businesses.

The Role

GBME is searching for Technical Specialist Advisory to liaison between business stakeholders and internal engineering and architect teams, ensuring solutions are developed and delivered on time, efficiently and with high quality for various projects within GBME.

The successful candidate will have a results-oriented and curious mindset with strong technical skills. You will work closely with cross functional teams, including engineers, solutions architects, and business teams to develop and implement market leading solutions that are scalable and deliver excellence, and value to our business partners and customers.

As part of the role, you'll

• Deliver effective and efficient technical support to a portfolio of Applications on Salesforce.com
• Able to articulate user needs and a good understanding of applicable business systems and industry requirements.
• Participating in walkthroughs/demos of applications during various stages of the project or application lifecycle
• Demonstrate an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
• Ensure business specifications/requirements documentation is accurately prepared and comprehensive to support sizing/development efforts and as input to various project documentation.
• Develop and deliver Business Requirements Documents, Design Documents, Use Cases, and Process Models as required.
• Participate in the development of detailed project plans, the monitoring of progress against planned objectives, the financial review, and securing consensus and co-operation from users and senior management.
• Work closely across GBME technology teams during all stages of the system development life cycle and bridge the gap between business and technology sides of the solution. Actively participating in the systems implementation process and have a thorough understanding of the change management process.
• Configure & maintain Salesforce profiles, permission sets, users and sharing rules to align with business requirements
• Handling user requests and issues, provide support, suggest workarounds to end users to carry out their business workflows.
• Review incoming tickets/cases, checking their statuses, and make sure to have the Case management life cycle being followed for correct reporting and dashboards.
• Liaising between the business community and the IT organization to provide technical solutions that meet user needs.
• Build relationships and communicate effectively with colleagues in Global regions.
• Support production issues and handle escalations during Release cycles as needed.
• Perform ad hoc work as needed

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Experience working across multiple teams and functions to ensure alignment
• 4+ years practical experience with Salesforce
• Experience working with large datasets
• Minimum 3 years' working knowledge of databases such as SQL Server, with ability to create and run queries independently.
• Experience working with all phases of SDLC (Software Development Life Cycle).
• Proficient with Unix Tools, shell scripting (Bash, Perl, Python, etc.), SQL queries, PL/SQL, and SQL Loader - or equivalent

Preferred Qualifications

• Salesforce Admin Certification
• Able to demonstrate hands-on experience with various parts of the Salesforce ecosystem
• Experience working with, SQL, Permission Sets, Sharing Rules, Omni-Studio, APIs
• Knowledge of Capital Markets

What's in it for you?

• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
• Accessibility and Workplace Accommodations - We value the unique skills and experiences everyone brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
• Remote-friendly work environment will provide you with the flexibility to perform at your best.
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement - no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

#LI-Hybrid

#ScotiaTechnology

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.