Technical Support Agent

Job Description:

Looking for a job in pro sports? Trajekt Sports builds pitching machines for Major League Baseball teams. Our hardware and software offerings are designed to improve baseball batter performance by building advanced pitching robots that precisely replicate tracked ball trajectories.

We are looking for a customer-centric remote Customer Service Representative to support our high-profile clients. While this job is remote, you must be Toronto/GTA based.

As the first point of contact for our customers, you will play a crucial role in providing exceptional service and ensuring customer satisfaction.

Responsibilities:

• Promptly responding to and resolving customer inquiries and issues.
• Communicating with customers through various channels.
• Gain thorough technical product knowledge to be able to support the customer base.
• Equipping customers with articles from our Help Center to help resolve their issue.
• Triaging and coordinating support with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Other duties as assigned.

Qualifications & Skills

• Must be adept with computers, software, and technology - you need to be Tech-savvy.
• Knowledge of baseball and baseball terminology.
• Strong sense of urgency.
• Effective communicator—both verbal and written.
• Customer-facing support experience using web-based ticket and communication. platforms (Jira, Zendesk, Intercom).
• Availability to work evenings and weekends during the MLB season.
• Ability to stay cool under pressure.
• Team-player who can also work independently.

If you are a dedicated individual with a passion for providing exceptional customer service, enjoy baseball and the science associated with it, then we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration.

Job Types: Part-time, Seasonal
Contract length: 7 months

Salary: From $20.00 per hour

Expected hours: 4 – 24 per week

Benefits:

• Work from home

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: Hybrid remote in Mississauga, ON L4X 2G6

Expected start date: 2024-04-01