Technical Support Engineer

Work setting

• Internet Service Provider (ISP)
• Server farm
• Information technology (IT) infrastructure
• Office building

Responsibilities

Tasks

• Assess physical and technical security risks to data, software and hardware
• Develop policies, procedures and contingency plans to minimize the effects of security breaches
• Execute and document results of software application tests and information and telecommunication systems tests
• Perform routine maintenance work

Credentials

Certificates, licences, memberships, and courses 

• Citrix certified professional (CCP)
• Microsoft certified IT professional (MCITP)
• Microsoft certified professional (MCP)
• Microsoft certified technology specialist (MCTS)
• Certified Engineering Technologist (CET)
• Information Systems Professional (ISP)
• Microsoft Certified Systems Engineer (MCSE)

Experience and specialization

Computer and technology knowledge

• Cloud
• Virtualization
• Servers
• MS Office
• MS Windows
• MS Active Directory
• MS Outlook
• MS SQL Server

Type of experience

• Call centre

Area of work experience

• Information technology (IT) service delivery

Area of specialization

• Information and Communication Technology (ICT) Experience

Additional information

Work conditions and physical capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Repetitive tasks

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent written communication
• Team player
• Flexibility
• Analytical

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Other benefits

• Learning/training paid by employer
• On-site amenities
• Other benefits
• Variable or compressed work week