Address
Form of work
SalaryWhether you're looking for a career change in IT, you're a business requiring IT support or IT staffing, let Groupe Access Powered by MSP Corp. be your next step to success.
We are currently looking for a dynamic Technical Support - Senior Level 2 for our client in Timmins, Ontario offers who turnkey solutions to mining companies across Northern Ontario. They are experienced working in the tough environmental conditions of the mining sector enabling them to mitigate risks for their clients.
As a IT Technician Level 2, you will be a key member of our Technical Support team, responsible for resolving complex technical issues and ensuring the smooth operation of our IT systems and services day to day . You will work closely with internal teams and external partners to diagnose and resolve escalated technical problems, provide expert guidance, and contribute to the continuous improvement of our support processes.
Do you like a challenge and want to be part of a dynamic team? Would you like to share in the success of a fast-growing company? Then read on!
***On-site position, possibility work from home once a week. ***
Key Responsibilities:
- Technical Support: Provide advanced Technical Support to internal teams and external clients, serving as the second level of escalation for complex technical issues.
- System Administration: Manage and administer servers, operating systems, virtualization platforms, and related infrastructure components.
- Troubleshooting: Diagnose and resolve hardware, software, and network-related problems, ensuring minimal downtime and optimal performance.
- Documentation: Maintain detailed and accurate documentation of technical issues, resolutions, and best practices to create a knowledge base for the team.
- Customer Communication: Communicate effectively with clients to understand their technical challenges, provide updates on issue resolution progress, and offer expert guidance.
- Performance Monitoring: Monitor system performance, analyze logs, and proactively identify potential issues to prevent downtime or service disruptions.
- Technical Expertise: Stay up-to-date with the latest technologies, industry trends, and best practices to provide expert guidance and contribute to the team's technical knowledge.
- Collaboration: Collaborate with cross-functional teams, including developers, network engineers, and system administrators, to resolve complex technical issues.
- Quality Assurance: Ensure the quality and reliability of Technical Support services by adhering to established standards and processes.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- MS 365, MS Azure, Vm/hyper VActive directory, Networking Firewall, Switch config (Sonicwall, Cisco and Fortinet)Unify AP Management
- Proven experience in a similar Technical Support role, with a minimum of 5 years of experience.
- Strong knowledge of server hardware, operating systems (e.g., Windows Server,), and virtualization technologies (e.g., VMware, Hyper-V). and network troubleshooting.
- Proficiency in utilizing diagnostic tools and techniques to identify and resolve technical issues.
- Excellent communication skills, both written and verbal in English with the ability to explain technical concepts to non-technical users. The use of the French language is not required.
- Strong problem-solving and analytical skills.
- Certifications such as CompTIA A+, Network+, MS Cloud or relevant vendor-specific certifications (e.g., Cisco, Microsoft) are a plus.
- Experience with ticketing and IT service management (ITSM) systems.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Professional development opportunities
- Collaborative and innovative work environment
If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.
We thank all the candidates for their interest, but only the selected candidates will be contacted directly. Only local candidates will be considered.
"Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."
-
Que vous soyez à la recherche d'un changement de carrière dans le domaine des technologies de l'information, que vous soyez une entreprise ayant besoin de soutien informatique ou de personnel informatique, laissez Groupe Access Powered by MSP Corp. être votre prochaine étape vers le succès.
Nous sommes présentement à la recherche d'un Technicien Soutien - Niveau 2 senior pour notre client à Timmins, Ontario qui offre des solutions clés en main aux compagnies minières du nord de l'Ontario. Ils ont de l'expérience dans les conditions environnementales difficiles du secteur minier, ce qui leur permet d'atténuer les risques pour leurs clients.
En tant que technicien supérieur de niveau 2, vous serez un membre clé de notre équipe de support technique, chargé de résoudre des problèmes techniques complexes et d'assurer le bon fonctionnement de nos systèmes et services informatiques au quotidien. Vous travaillerez en étroite collaboration avec les équipes internes et les partenaires externes pour diagnostiquer et résoudre les problèmes techniques remontés, fournir des conseils d'expert et contribuer à l'amélioration continue de nos processus d'assistance.
Vous aimez les défis et vous voulez faire partie d'une équipe dynamique ? Aimeriez-vous participer au succès d'une entreprise en pleine croissance ? Alors lisez la suite !
***Poste sur site, possibilité de travailler à domicile une fois par semaine. ***
Key Responsibilities:
- Technical Support: Provide advanced Technical Support to internal teams and external clients, serving as the second level of escalation for complex technical issues.
- System Administration: Manage and administer servers, operating systems, virtualization platforms, and related infrastructure components.
- Troubleshooting: Diagnose and resolve hardware, software, and network-related problems, ensuring minimal downtime and optimal performance.
- Documentation: Maintain detailed and accurate documentation of technical issues, resolutions, and best practices to create a knowledge base for the team.
- Customer Communication: Communicate effectively with clients to understand their technical challenges, provide updates on issue resolution progress, and offer expert guidance.
- Performance Monitoring: Monitor system performance, analyze logs, and proactively identify potential issues to prevent downtime or service disruptions.
- Technical Expertise: Stay up-to-date with the latest technologies, industry trends, and best practices to provide expert guidance and contribute to the team's technical knowledge.
- Collaboration: Collaborate with cross-functional teams, including developers, network engineers, and system administrators, to resolve complex technical issues.
- Quality Assurance: Ensure the quality and reliability of Technical Support services by adhering to established standards and processes.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- MS 365, MS Azure, Vm/hyper VActive directory, Networking Firewall, Switch config (Sonicwall, Cisco and Fortinet)Unify AP Management
- Proven experience in a similar Technical Support role, with a minimum of 5 years of experience.
- Strong knowledge of server hardware, operating systems (e.g., Windows Server,), and virtualization technologies (e.g., VMware, Hyper-V). and network troubleshooting.
- Proficiency in utilizing diagnostic tools and techniques to identify and resolve technical issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills.
- Certifications such as CompTIA A+, Network+, MS Cloud or relevant vendor-specific certifications (e.g., Cisco, Microsoft) are a plus.
- Experience with ticketing and IT service management (ITSM) systems.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Retirement savings plan
- Professional development opportunities
- Collaborative and innovative work environment
If you or someone you know might be interested in this incredible career opportunity, send us your updated CV.
We thank all the candidates for their interest, but only the selected candidates will be contacted directly. Only local candidates will be considered.
"Communication with out of province clients/vendors will occur, therefore good use of the English language written & spoken is required."
