Technical Support Specialist

CRDS currently has an opportunity for a Technical Support Specialist to join our team. Reporting to the Service Manager, the Support specialist is responsible for a wide variety of IT and helpdesk support services to our clients, including troubleshooting, diagnosing and supporting systems.

Responsibilities and Duties

Basic Functions

• Investigate, troubleshoot, and resolve technical issues that customers are experiencing.

• Provide professional, and pleasant customer service and support over the phone, through emails, or in person.

• Manage and monitor (remote) system alerts, notifications, and respond to service tickets.

• Communicate with customers, and keep them informed of incident progress, impending changes, and agreed outages.

Requirements:

• Minimum 2 years of directly related work experience

• Recent graduates with a great attitude and technical know-how will be considered

• IT certifications are an asset

• Experience with installing, configuring and administering Windows Server 2008/2012 (AD, DNS, DHCP, etc.)

• Experience with LAN/WAN configuration and troubleshooting

• Experience with backup and disaster recovery solutions

• Experience with VMware, and Microsoft Hyper-V

• Experience with Office 365

• Excellent Communication skills

• Valid Work Permit

• Valid Driver’s license

Compensation and Benefits:

• Salary based on experience and qualifications.

• Extended health care provided after probationary period of 3 months.

• Fun working environment and culture.

Job Types: Permanent, Full-time

Salary: $60,276.86-$69,625.32 per year

Benefits:

• Extended health care

Ability to commute/relocate:

• Richmond, BC: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person