Tourism Information Counsellor

Our City, Our Future

St. John's is a progressive city with a strong connection to the past and a positive outlook on the future. As one of the oldest cities in North America we have a unique history, but we are also a growing city with the needs and opportunities of a modern urban population. The City of St. John’s is committed to recruiting world-class talent and expertise to join our City staff, more than 1200 strong, who provide a vast array of valued services to the residents of St. John's and the metropolitan area. If you are an innovative thinker with a positive attitude and a commitment to quality, we want you to help us make St. John’s a city where people want to live and feel they belong.

The Opportunity

Provide concise tourist information about the City of St. John’s and region to residents and visitors, and, provide excellent customer service to patrons of Departmental programs, services and facilities.

Accountabilities

• Deliver visitor information in person, by telephone, email, fax and mail in a professional manner by providing current, high-quality tourist and general city information; assisting with map interpretation; assistance with tour itineraries as well as provision of information on tours, attractions, events, accommodations, etc.
• Maintain daily visitor records, inventory control of tourism literature and replenishes as required.
• Order tourist literature, promotional brochures, etc.; maintain tourism literature shelves including restocking and circulation of materials, and coordinates and supplies pertinent materials for information desks at conventions and other information desks as required.
• Aid in general guidance and mentoring of casual staff in conjunction with the Supervisor, Tourism and Culture.
• Provide off-site support as required in the form of temporary visitor information desk(s) and responsible for preparation of visitor information, related supplies, signage, etc. and arrangements for delivery of such to the site.
• Perform administrative duties as required to support successful operation of the visitor information center and site/ building. This includes indoor and outdoor building checks, equipment checks, data entry, daily updates to information screens and message boards, daily email and/or facility log book reports, and receipt of facility booking requests.

Description disclaimer

The successful applicant will be required to participate in all training programs applicable to this position and other related work. The above statements reflect the general duties considered necessary to describe the principal functions of the job identified and shall not be considered a detailed description of all work requirements that may be inherent in the job.

Qualifications

Working Conditions

• Office environment that is centered within a working team.
• Dealing with members of the public.

Physical Requirements

• Read and sit for an extended period.
• Must have finger dexterity/grasping ability to operate issued equipment/devices, or a computer.
• Must be able to lift and transport boxes and packages of visitor literature and support materials as well as visitor signage as the need arises.

Hours of Work

Rotating schedule 7 days per week
16 - 40 hours per week
Period of Employment: May 6 - October 14, 2024.

Applicants must be members of the Canadian Union of Public Employees, Local 1289, or should be prepared to join the Union immediately upon appointment.

We wish to express our appreciation to all applicants for their interest and effort in applying for this position. However, only candidates selected for interview will be contacted. The City of St. John's does not accept applications in person, by email, fax or mail. Applications will be received up to 12:00 Midnight (Newfoundland Standard Time) on closing date.

This City of St. John's is an equal opportunity employer and is committed to the
employment of a qualified workforce which reflects the community's diversity.