Transitions And Training Associate

Travel across Canada required/ French and English / Transitions support / Advisor support / Start Date : As soon as possible

Purpose of Job:  The Transition & Training Associate will support advisors and the Sales Management Team by building national business development initiatives.

Reporting Relationship: Director, Business transition and Support. Business and National Sales

Direct Reports: N/A

Provide support to Advisors by:

• Providing in-depth training on systems and procedures to advisors and their teams.

• Supporting recruits with client on-boarding.

• Working closely with the regional Sales Management teams and the Transition team, the Transition and Training Associate will provide personalized training sessions for advisors and their staff.

• Training sessions may be in-person, over the phone or web-based as required.

• Working closely with the Practice Management team by:

• Developing and improving advisor training materia.l

• Proactively suggesting new advisor training initiatives.

• Coordinating with internal or external subject matter experts to identify strategies to help Advisors grow and increase the quality of their practice. 

• This could include working with experts in Financial Planning, Marketing, Insurance, Compliance, etc.

• Developing relationships with 3rd party vendors to source training material and support.

• Remaining current on upcoming firm and industry changes.  The Transition & Training Associate is expected to regularly:

• Attend monthly Operational calls and quarterly Advisor calls.

• Attend in-person and/or e-learning training sessions hosted by the IAS training department and 3rd party vendors.

• Proactively seek personal continuing education opportunities to increase industry knowledge.

Provide support to Sales Management Team by:

• Meeting regularly with the SVP, Head of National Sales and the Director, Business transition and Support. Business and National Sales Initiatives to discuss the ongoing training and development needs of each region and develop national strategy.

• Assisting with national recruiting initiatives.

• Presenting to new recruits.

• Coordinating, organizing, and planning national training events, such as Admin.Net.

• Assisting in the review and maintenance of Sales Management material on the IAS intranet site.

• Reviewing monthly and quarterly revenue and asset reports.

• Sending notices or reminders to RVPs and RRMs regarding important system or policy changes, or special initiatives.

• Proactively identify areas where additional advisor communication is required and co-ordinate the communication by:

• Informing department heads and senior management.

Develop and maintain relationships with other internal departments by:

• Having in-depth knowledge of internal department functions and work flow.

• Communicating effectively and fostering teamwork and goodwill between internal departments.

• Working collaboratively with Branch Managers and the Regional Vice-Presidents to fully research and understand the unique business needs of each Advisor.

Contribute to the effective functioning of the Regional Sales & Support team by:

• Ensuring consistent and efficient processes and practices are followed across the country.

• Facilitating a culture of open and honest communication.

• Actively participating and contributing to team meetings.

• Encouraging the generation of new ideas and approaches.

• Actively sharing knowledge and experience to enhance the development of all team members.

• Developing and executing a meaningful employee development plan.

• Maintaining the highest level of customer service and professionalism.

Contribute to the effective functioning of the Transitions team by:

• Facilitating a culture of open and honest communication.

• Actively participating and contributing to team meetings.

• Encouraging the generation of new ideas and approaches.

• Actively sharing knowledge and experience to enhance the development of all team members.

• Maintaining a high level of customer service.

• Encouraging the generation of new ideas and approaches.

Qualifications:

• Minimum 1-2 years of experience in the financial service industry, with a strong client-service or advisor-service focus.

• Ability to deal with ongoing aggressive deadlines and to meet theses deadlines within established time frames, with little control over the volume of work.

• Excellent customer service and verbal and written communication skills.

• Experience with NBIN systems and policies is an asset.

Working Conditions:

• Work from home and office.

• Occasional non-standard working hours.

• Across- Canada travel will be required to visit with the Advisors and their teams at their place of business.

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