Overview
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
1 year to less than 2 years
Work setting
- Transportation
- Willing to relocate
- Warehouse
- Head office
- Urban area
- Various locations
- Retail/wholesale establishment/distribution centre
Responsibilities
Tasks
- Establish work schedules and procedures
- Co-ordinate activities with other work units or departments
- Resolve work related problems
- Recruit and hire staff
- Train workers in duties and policies
- Arrange training for staff
- Conduct performance reviews
- Co-ordinate, assign and review work
- Record mileage, fuel use, repairs and other expenses
- Receive requests for emergency assistance or service
- Prepare and maintain progress and other reports
- Perform routine clerical duties
- Maintain work records and logs
- Ensure proper functioning of equipment
- Ensure accuracy of completed time sheets, payroll and other summaries
- Dispatch personnel according to schedules and work orders
- Dispatch personnel as required by emergency situations
- Compile worksheets and specifications of orders
- Advise vehicle operators of traffic and other problems
- Perform general office duties
- Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment
- Keep track of shipments
- Follow-up on issues with work orders
- Monitor personnel workloads and locations
- Organize warehouse and work areas
- Provide customer service
- Create, investigate, track and complete work orders
- Organize and maintain inventory
- Maintain vehicle operator work records
Supervision
- Dispatchers and radio operators
- More than 20 people
- Shippers and receivers
- Transportation route and crew schedulers
- Staff in various areas of responsibility
Credentials
Certificates, licences, memberships, and courses
- Workplace Hazardous Materials Information System (WHMIS) Certificate
- CPR Certificate
Experience and specialization
Computer and technology knowledge
- Electronic scheduler
- Dispatch management service software
- MS Excel
- MS Outlook
- MS PowerPoint
- MS Word
- MS Windows
- Adobe Acrobat Reader
- Spreadsheet
- Operate GPS (Global Positioning System) and other navigation equipment
- Quick Books
- Electronic mail
- Monitoring and tracking software
- MS Office
Type of industry experience
- Trucking
Service experience
- Delivery
Area of specialization
- Traffic controlling
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Handling heavy loads
- Repetitive tasks
- Physically demanding
- Overtime required
Weight handling
- Up to 13.5 kg (30 lbs)
Own tools/equipment
- Safety equipment/gear
- Cellular phone
- Steel-toed safety boots
Personal suitability
- Accurate
- Excellent oral communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Values and ethics
- Analytical
- Proactive
Benefits
Financial benefits
- Bonus
- Mileage paid
Long term benefits
- Maternity and parental benefits
Other benefits
- Free parking available
- Learning/training paid by employer
- On-site amenities
- Paid time off (volunteering or personal days)
- Parking available