Dispatcher

```Job Summary```
Dispatcher required for a small growing courier company. Must have excellent knowledge of GTA and surrounding areas. Applicant must have the ability to route drivers efficiently. Excellent communication skills. Mature applicants welcomed. The ideal candidate will be hired as a contractor and will be paid hourly wages and HST. Please note that you will require an HST number.

You will be responsible for dispatching our drivers for deliveries and providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have.

```Responsibilities```

- Dispatch and routing drivers with cars, vans and trucks
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about services, and company policies
- Assist customers with placing orders, tracking shipments, and resolving delivery issues
- Collaborate with other departments to ensure customer satisfaction and resolve complex issues
- Utilize phone systems and computer software to efficiently manage customer interactions
- Perform data entry tasks accurately and efficiently

```Qualifications```
- Previous experience in a courier dispatching company
- Excellent phone etiquette and strong communication skills
- Proficient in using computer systems and software applications for data entry and record keeping
- Ability to multitask, prioritize tasks, and work in a fast-paced environment
- Strong problem-solving skills and ability to handle difficult situations with professionalism
- Attention to detail and accuracy in data entry tasks

Job Type: Full-time

Salary: $16.55-$19.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• dispatching: 5 years (required)

Work Location: In person

Application deadline: 2024-03-28
Expected start date: 2024-04-08