Experienced Dispatcher

THE COMPANY

Norfolk Disposal Services Limited is a family owned and operated business providing exceptional waste management services to Norfolk and the surrounding community for more than 60 years.

THE POSITION
We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher within our Roll-Off Fleet. As a Dispatcher, you will play a crucial role in coordinating and managing the driver delivery schedule of commercial, residential, construction and industrial bins. This is a key position within our operations.

This is a full-time permanent position to be shared/supported between two (2) people Monday - Friday between 6:00 am - 5:00 pm and alternating Saturdays from 6:00 am - 12:00 pm.

WHY SHOULD YOU APPLY?

• Competitive hourly wage
• Paid 1-1/2 times regular rate of pay for weekly hours worked beyond 44 hours
• Competitive benefit package - no waiting period
• Deferred Profit-Sharing Plan/Group Retirement Savings Plan
• Join our team as a Dispatcher and contribute to our mission of delivering exceptional service to our customers - be part of our dynamic team!

JOB RESPONSIBILITIES

• Interact with drivers, operations staff and customers
• Coordinate and dispatch bin deliveries with internal drivers
• Utilize transportation management systems to track and monitor driver movement
• Communicate with drivers to provide instructions, updates, and resolve any issues that may arise
• Enter data accurately into various systems for record keeping and reporting purposes
• Use two-way devices, email or telephone to effectively communication with drivers to ensure smooth operations
• Respond to customer service requests in an effective, professional and timely manner
• Manage time-sensitive administrative tasks and other tasks as assigned
• Monitor delivery progress and address any delays or disruptions proactively

JOB REQUIREMENTS

• Prior Dispatching experience an asset
• Knowledge of TRUX software considered an asset
• Must be reliable with daily attendance and alternating Saturdays
• Able to work with people sensitively, tactfully, diplomatically and professionally at all times
• Excellent phone etiquette and communication skills
• Strong analytical skills/attention to detail to assess transportation needs and make informed decisions
• Proficient in data entry with high accuracy
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Willingness to take on other duties as required

For questions on how to submit an application call (519) 443-2014 ext. 256 or apply today by sending in your resume by email (melanie@norfolkdisposal.ca) or by delivering in person to 105 Thompson Road West, Waterford (8:00 am - 5:00 pm).

Norfolk Disposal Services Ltd. is an Equal Opportunity Employer. We thank all applicants for their interest in this position; however only candidates selected for an interview will be contacted.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Norfolk Disposal Services Limited will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Job Type: Full-time

Salary: From $22.00 per hour

Expected hours: 40 – 44 per week

Benefits:

• Company events
• Company pension
• Dental care
• Employee assistance program
• Extended health care
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Application question(s):

• Do you have experience in the Waste Management industry?
• What are your salary expectations?

Experience:

• dispatching: 3 years (preferred)

Work Location: In person

Application deadline: 2024-04-12