Dispatcher

James Dick Construction Limited has produced and delivered quality aggregate material in southern Ontario for over 55 years. A great deal of our success is due to the skilled professionals that we employ. These men and women take pride in contributing to the continued growth of our company. Their dedication to excellence and safety is highly valued.

We currently have an opening for a Dispatcher to work at our Bolton location, Ontario location. The successful candidate will have strong organizational and communication skills and thrive in a fast-paced environment. The Dispatcher will oversee the day-to-day activities of company drivers ensuring they provide safe, timely deliveries combined with excellent customer service.

Responsibilities:

• Receive incoming calls from our customers and drivers.
• Schedule work and dispatch trucks & employees in an organized manner.
• Organize routes and workloads based on urgency, location, and truck availability.
• Schedule customer deliveries with logic & efficiency.
• Collaborate with the entire dispatch team to coordinate truck schedules.
• Input projects and orders into the computer system.
• Effectively communicate with drivers via two-way radio and telephone.
• Collaborate with management to modify daily routes to accommodate customer needs.
• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes.
• Monitor any sudden route changes, road construction, or other traffic issues.
• Work with drivers to establish new routes for timely deliveries when roadblocks exist.

Requirements:

• Minimum one-year dispatching experience.
• Working knowledge of Southern Ontario's highway system.
• Strong written and verbal communication skills.
• Well organized and detail-oriented.
• Ability to multi-task in a fast-paced environment.
• Effective problem-solving skills and strong customer service.
• Team player who can work harmoniously with our dispatch team.
• Knowledge of aggregate material (preferred).
• Basic computer skills (Excel, Word, Outlook).
• Commitment to exceeding customer expectations.

We thank all interested candidates however, only those selected for an interview will be contacted.

Job Type: Full-time

Salary: $37,000.00-$45,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Vision care

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bolton, ON L7E 3H6: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching: 1 year (required)

Work Location: In person