Service Dispatcher/Work Order Administrator

Overview:
We are seeking a detail-oriented and organized individual to join our team as a Service Dispatch & Work Order Administrator. The Service Dispatch will act as the first point of contact for customer service calls. Monitoring emails, phones, and Specialized Software programs in place with certain large chain Customers. You will be required to complete a quick troubleshoot for over the phone problem solving, and then moving to the next step to qualify the customer. Work orders are then created, terms are set, and then dispatch the Technician to the customer site. As an Work Order Administrator, you will play a crucial role in ensuring the smooth and efficient processing of customer orders from creation to ready for billing, correctly and efficiently.

Duties:
- Process incoming customer orders accurately and in a timely manner
- Coordinate with various departments to ensure order fulfillment (Parts Department)
- Communicate with customers regarding order status, changes, and inquiries
- Utilizing our Field Service Program, and our operations program.
- Manage shipping and receiving activities, attaching received Parts to return Work Orders
- Answer phone calls and provide excellent phone etiquette to assist customers
- Maintain accurate records of orders, inventory, and shipments (Software in Place)
- Collaborate with cross-functional teams to resolve any order-related problems or discrepancies

Experience:
- Previous experience in order administration or a similar role is preferred
- Proficiency in using phone systems and handling customer inquiries
- Strong communication skills, both written and verbal
- Ability to type accurately and efficiently
- Familiarity with any of the following: Oracle Netsuite, Corrigo, FieldAware, and Versys is a plus
- Knowledge of Gas and Refrigeration Service and Parts is a big plus

We offer competitive compensation and benefits packages, including health insurance, retirement plans, and paid time off. Join our team and contribute to the success of our organization!

Note: All positions at our company are paid positions.

Job Type: Full-time

Salary: $40,000.00-$45,000.00 per year

Benefits:

• Casual dress
• Dental care
• On-site parking
• Profit sharing
• RRSP match
• Store discount
• Vision care

Schedule:

• Monday to Friday

Experience:

• dispatching: 1 year (preferred)

Work Location: In person

Application deadline: 2024-04-10