Overnight Dispatch/Customer Service

About us

Classic Towing & Storage is a small business in Etobicoke, ON M9C 1B3. We are professional, agile and innovative.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Lively atmosphere
• Safe work environment
• Flexible working hours
• Company perks
• On-the-job training

Classic Towing & Storage is currently looking for Dispatcher for Overnights weekdays and Weekends with some days during the week. New hire must have open availability to work weekend and some days during the week, our operations are 24 hours 365 days a year. We are looking for enthusiastic, level headed, calm, collective person that has knowledge of City (Toronto and Surrounding cities) streets, how to use GPS and tracking systems. Who can supervise and manage up to 30 drivers, give proper and clear directions, be assertive when needed, calm and collective when situations arise, reliable and on-time to shifts.

Shift (7pm to 3am or 8pm to 4am or 11pm-7pm )

Duties

• Training with the lead dispatch, call taker and more during the week
• Develop and maintain good communications with drivers and other staff
• Dispatching drivers to calls, providing route information, location and destination information as required.
• Providing front line customer service by keeping clients updated on calls and ETA's
• Answer phones, emails and other online portals for clients.
• Manage operational sheets
• Providing daily reports regarding the incidents that arise during the shift

Skills

• Organizational skills
• Strong computer, written and communication, with conflict resolution skills
• Capable of keeping effective time management, with the ability to multi-task and work on multiple projects and at times allied under a strict deadline
• Keeping clear and concise communication with staff and drivers
• Knowledgeable with computer soft ware and two communication devices
• Problem solving and thinking outside the box for further solutions.

Job Types: Full-time, Permanent

Salary: $18.00-$21.00 per hour

Expected hours: No more than 44.00 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 12 hour shift
• Every Weekend
• Holidays
• Monday to Friday
• Night shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Etobicoke, ON M9C 1B3: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 3 years (preferred)
• Data entry: 3 years (preferred)
• Dispatching: 3 years (required)
• GPS Tracking: 3 years (required)

Work Location: In person