Dispatcher/Customer Service

We are a family-owned HVAC company located in Hamilton and we specialize in providing heating and cooling services to home and business owners around the area. In this role, you would be answering the calls coming in to the office, taking in the customer information, booking the customers in to our booking software and following up after hvac service.

You will be the main point of communication between technicians, our customers and the office and will manage the scheduling of service calls from start to finish.

Role and responsibilities may include:

• Answer phone, record accurate customer information
• Dispatch calls to hvac technicians, relay information over to customers to ensure proper communication between all parties.
• Create work orders and send them to technicians, be the point of contact between the technicians and office.
• Use google drive (docs, google sheets), excel on a daily basis.
• File away documentation
• Follow up on customer payments
• Process warranties related to jobs
• Record and process payments

This role is not for those that do not like taking/ making phone calls or talking to people as this role requires thinking on your feet, managing difficult phone calls and ensuring customers are happy.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Experience:

• Customer service: 5 years (required)
• HVAC Dispatch: 1 year (preferred)

Language:

• English (required)

Work Location: In person