Address
Form of work
Salary```Duties```
- Answer incoming customer calls regarding product inquiries, pricing, freight, and transportation management systems.
- Process orders, returns, and exchanges promptly and accurately using SyteLine or similar software.
- Coordinate with the supply chain team to ensure timely delivery of products.
- Handle shipping and receiving inquiries and provide necessary information to customers.
- Perform data entry tasks to update customer information and order details.
- Utilize phone etiquette to provide exceptional customer service.
- Analyze customer issues and provide appropriate solutions.
```Experience```
- Previous experience in a customer service role preferred.
- Familiarity with transportation management systems is a plus.
- Proficiency in data entry and order processing using SyteLine or similar software.
- Knowledge of supply chain operations is beneficial.
- Strong communication skills with excellent phone etiquette.
- Ability to analyze customer needs and provide effective solutions.
- Typing skills with accuracy and speed.
Job Types: Full-time, Permanent
Salary: $16.55-$18.00 per hour
Expected hours: 38 per week
Benefits:
- Language training provided
Flexible Language Requirement:
- English not required
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- dispatching: 1 year (required)
- Logistics: 1 year (required)
Licence/Certification:
- Class 1 Licence (preferred)
Ability to Commute:
- Brampton, ON (required)
Ability to Relocate:
- Brampton, ON: Relocate before starting work (required)
Work Location: In person
Expected start date: 2024-03-01
