Dispatcher/Customer Service

About us

Campeau Heating is a small Familly owned HVAC business in Greater Sudbury, ON P3A 2B1. We strive to provide professional Premire service in our comunity.

Our work environment includes:

• Modern office setting
• Casual work attire
• On-the-job training
• Safe work environment
• Lively atmosphere

Job Title: Dispatcher/ Customer Service Representative

Responsibilities:

-Schedule Appointments and maintain schedule
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Resolve customer complaints and issues with empathy and efficiency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Identify opportunities for process improvement to enhance the customer experience

Qualifications:
- High school diploma or equivalent required; college degree preferred
- PreviousDispatching experience is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Ability to work independently as well as part of a team

We offer competitive pay, comprehensive training, and opportunities for career growth. Join our dynamic team of customer service professionals and make a difference in the lives of our valued customers.

To apply, please submit your resume and cover letter highlighting your relevant experience.

Job Type: Full-time

Salary: $19.00-$25.50 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Greater Sudbury, ON P3A 2B1: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching: 1 year (preferred)

Work Location: In person