Address
Form of work
SalaryOverview
Languages
English
Education
- Other trades certificate or diploma
- or equivalent experience
Experience
1 year to less than 2 years
Responsibilities
Tasks
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Calculate costs, process refunds and attend to other financial transactions
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
Experience and specialization
Computer and technology knowledge
- Galileo
- Apollo
- MS Office
Travel bookings
- Business travel
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
- Cruise ship
Geographical areas of specialization
- Canada
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- Africa
Area of specialization
- Sales
Economic specialization
- Retail business
Additional information
Work conditions and physical capabilities
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Work under pressure
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
