Travel Consultant

Work setting

• Airline ticket office

Responsibilities

Tasks

• Manage difficult situations with customers
• Sell travel products and travel insurance
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Experience and specialization

Computer and technology knowledge

• Galileo
• Apollo
• MS Office
• Sabre

Travel bookings

• Business travel
• Leisure travel
• Individual travel
• Group travel
• Domestic travel
• International travel
• Adventure travel
• Cruise ship

Additional information

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Team player

Benefits

Other benefits

• Free parking available