Travel Consultant

Work setting

• Willing to relocate
• Corporation or company ticket office

Responsibilities

Tasks

• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Experience and specialization

Computer and technology knowledge

• Galileo
• Travel software packages
• Amadeus
• Apollo
• MS Office

Travel bookings

• Business travel
• Individual travel
• Group travel
• Domestic travel
• International travel

Type of experience

• Call centre

Geographical areas of specialization

• Canada
• Mexico and Central America
• Asia

Area of specialization

• Sales

Economic specialization

• Retail business

Additional information

Work conditions and physical capabilities

• Attention to detail
• Work under pressure

Own tools/equipment

• Computer
• Internet access

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Reliability
• Team player