Travel Consultant

Responsibilities

Tasks

• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Attend to cancellations and schedule changes
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Experience and specialization

Computer and technology knowledge

• MS Office
• Sabre

Travel bookings

• Leisure travel
• Individual travel
• Group travel
• Domestic travel
• International travel
• Adventure travel

Type of experience

• Call centre

Geographical areas of specialization

• Canada
• United States
• Western Europe
• Central Europe
• Eastern Europe
• Northern Europe

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Tight deadlines
• Attention to detail
• Sitting
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player
• Dedication

Benefits

Health benefits

• Dental plan
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)