Travel Coordinator (Fly In/Out - Rotational)

Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC offers a diverse range of aviation services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC is committed to creating and sustaining an inclusive and diverse work environment, while upholding the principles of employment equity. Your participation in this important process is greatly appreciated. We encourage applicants to self‐identify as a member of one or more of the employment equity designated groups – Women, Aboriginal peoples, Persons with Disabilities and/or Members of Visible Minorities. The information collected will be used solely to carry out our obligations under the federal Employment Equity Act.

Our Horizon Aerodrome location is seeking experienced Travel Coordinators to support our diverse operations for temporary positions supporting CNRL's upcoming turnaround. The temporary assignments will begin in March and end around June 30, with the possibility of change or extention. These are full-time rotational camp positions that will start with a 4 days on and 3 days off shift schedules but will transition to 10 days on and 4 days off. Flights from Calgary or Edmonton and camp accommodations are provided.

Wage is $43.50/hour.

Description:

The Travel Coordinator is responsible for overall assistance, communication, and administration of client transportation to and from the Horizon site, acting as the first point of contact for logistics, planning, and accommodations. Travel Coordinator is seconded to CNRL Horizon, reporting directly to the Lead, Transportation and Lead, Accommodations.

Responsibilities:

• Coordinate and monitor flight and bussing schedules to optimize usage.
• Assist CNRL transportation coordinators and accommodation coordinators, various stakeholders and passengers with queries and arrangements.
• Responsible for remaining aware of all contractor counts for transportation requirements.
• Make necessary changes to flights and bussing based on these counts.
• Maintain all appropriate files and ensure they are kept current.
• Build and maintain positive relationships with customers and external agencies through respectful communication.
• Review data and monitor flight and bussing usage to gauge forecasting demand.
• Create, monitor, and report logistics key performance indicators.
• Develop and direct logistical processes and establish ongoing improvement plans.
• Liaise with suppliers, contractors, coordinators, accommodations, lead and administrator for proper scheduling, logistics and setup (on boarding requirements).
• Maintain a good understanding of the camp accommodation processes and the direct impact it has on scheduling.
• Provide services after hours on an on-call/as-needed basis.
• Maintain a tidy and orderly work area, exhibiting pride in work performance and contributing to a healthy and safe work environment.
• Ensure exceptional, courteous and respectful customer service
• Comply with and participate in EFC’s Health & Safety and Quality programs and initiatives.
• Perform other duties as required.

Qualifications and Experience:

• Post-secondary training in logistics or administration is preferred.
• Minimum of 5 years’ experience in airline or logistics operations or travel industry experience is required.
• Knowledge and experience with flight reservation software.
• Ability to make individual and group travel reservations.
• Familiarity or experience with data integrity, forecasting, budgeting and planning.
• Proficient with Microsoft Office products including Excel, Outlook and Word.
• Excellent communication skills both verbal and written.
• Strong quantitative and critical thinking skills.
• First Aid, CPR, TDG, WHMIS certification and Air to Ground License would be an asset.
• Valid class 5 driver’s license and clean Driver’s Abstract. No restrictions permitted.
• Able to meet all required pre-employment and site access screening including, but not limited to, Construction Safety Training System (CSTS) and Dug & Alcohol test.
• EFC and CNRL required theoretical and practical training (e.g. WHIMS, etc.)
• Highly motivated and able to work well independently with minimal supervision in a fast paced environment.
• Able to deal with individuals sensitively, tactfully, diplomatically while being professional at all times.
• Must have professional appearance and mannerisms.
• Able to multi-task and establish priorities in a dynamic and changing environment.
• Proactive and possess a positive attitude, approach and behaviour.
• Strong customer service and troubleshooting skills.
• A strong work ethic and positive team attitude.
• Able to work collaboratively as a productive member of the EFC Team

What EFC can Offer?

• Competitive compensation
• An incredible work environment focused on hard work, fun and celebrating our successes.
• Career advancement opportunities in a variety of industries through the EFC Group of companies which include Aviation, Cargo, Operations, Construction, Facility Maintenance, Leasing, Administration, Heavy Duty Mechanic, Sales, Accounting, Human Resources, Safety, Training.

Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities within EFC.

We thank all applicants for their interest in Executive Flight Centre; however, only candidates selected for interviews will be contacted.