Front Desk Agent

Front Desk Agent Job Description

Super 8 Quesnel is looking for full time/part time Front Desk Agent.

A Day in YOUR Life as a Front Desk Agent

Every person that enters a hotel should be greeted and feel like a guest! This is YOU on your first day of work and every work day after that. You walk in with a smile, say hello to passing guests and acknowledge your colleagues perhaps with a smile, nod or salutation. You already have a feel for how your day is going to unfold based on the flow and noise level in the lobby and you aren’t even in uniform yet! You make your way to the employee change room and transform into your sharp, sophisticated look with your professional uniform, punch in at the time clock and energetically join your teammates at the Front Desk.

Who you are and why is this important…

• Enthusiastic, Attentive and Approachable
• Ensuring our guests and team mates feel comfortable.
• Organized & Communicative
• Clear, concise communication between team members and guests alike creates a smooth operation.
• Effective Multi-Tasker
• Personal interactions, phones, emails and on-going projects are always in play.

What happens behind the scenes of all those interactions…

• You follow company policies such as checking IDs, providing room keys and any other requirements for the processes as outlined by your department leaders;
• Stay one step ahead of guest’s needs including and not limited to recording and acting on their preferences, handling their messages, requests, questions and concerns;
• Answer calls with a warm welcome and swiftly transfer them to the appropriate contact or assist them with their needs;
• Handle cash and credit transactions;
• Maintain a calm and welcoming demeanor while multitasking to handle guest interactions at the same time as in coming calls and daily tasks;
• Listen respectfully when guests have complaints. Empathize and work with the guest in an efficient manner to come to a resolution or loop in a manager if necessary to ensure the guest has a satisfactory resolution to their complaint;
• Follow all company and brand standards to sell the property and services available including and not limited to using the top down approach to room reservation sales, up-selling amenities when applicable, filtering sales leads to the sales department and promoting alternate department sales opportunities such as food and beverage.

What are we looking for..

• Some experience in guest/customer service.
• Flexibility to work a variety of shifts.
• The understanding that SERVICE is the key to any successful business.

We offer competitive pay, flexible scheduling, and opportunities for career growth. If you are passionate about providing exceptional guest service, we would love to hear from you.

To apply, please submit your resume highlighting your relevant experience in the hospitality industry.

Job Types: Full-time, Part-time

Salary: $16.75-$18.00 per hour

Benefits:

• Dental care
• Extended health care

Experience:

• Customer service: 1 year (preferred)

Ability to Commute:

• Quesnel, BC V2J 4C1 (required)

Ability to Relocate:

• Quesnel, BC V2J 4C1: Relocate before starting work (required)

Work Location: In person