Travel Counsellor

Travel Counsellor – Jasper Visitor Experience Centre

Are the mountains calling? Are you ready for your next adventure? Do you have strong people skills and a knack for customer service? Well, here is your opportunity to venture beyond an ordinary job and become a Jasper Travel Counsellor! By becoming a highly trained local expert, you will have a chance to develop valuable career skills and connect with people from all over the world all while having the satisfaction of helping visitors plan unique and memorable experiences. We are seeking personable individuals, customer service-oriented, and passionate about promoting Jasper. Excellent interpersonal communication skills are required. If this sounds like you, apply now!

Company Overview

Tourism Jasper is the official marketing organization of Jasper and Jasper National Park, Canada’s base of adventure. As the keepers of the Jasper brand, our role is to present Jasper as it really is: an awe-inspiring and authentic Rocky Mountain destination-the entry point of Canada’s most epic adventures. It is from this point that the greatest personal expeditions begin; where explorers and wanderers from around the world collect to enjoy the activities, accommodations, restaurants, and business of the town of Jasper, before taking on the real Canadian Rockies of Jasper National Park.

Primary Responsibilities

• Connect with visitors to plan their stay and create memorable experiences in Jasper
• Promote accommodations, attractions, and experiences throughout Jasper to encourage visitors to venture beyond
• Distribute information, promotional materials, and travel essentials
• Provide exceptional consumer service and engage with each visitor who approaches the Visitor Experience Center
• Connect with visitors through multi-channels such as in-person communications, answering the telephone, engaging with visitors on the online live chat and responding to email inquiries in a timely manner
• Complete administrative tasks such as collecting and entering visitor statistics as well as preparing vacancy and business referral reports
• Other duties as assigned

Qualifications

• Preference will be given to candidates with some post-secondary education in tourism, hospitality, customer and sales experience and/or related field
• Knowledge of a second language is an asset but not a requirement
• Strong understanding of the destination, Jasper Shareholders and partners, products, and experiences
• Computer skills (including Microsoft Office) are essential
• Strong interpersonal skills and problem-solving abilities
• Demonstrate the ability to work well under pressure in a fast-paced environment
• Develop strong working relationships with colleagues and work in a team setting
• Able to maintain a professional appearance
• Highly responsible & reliable with a dynamic personality

Physical aspects of the position (Include but are not limited to):

• Frequent standing and walking throughout the shift
• Frequent kneeling, pushing, pulling, and lifting up to 7 lbs
• Occasional ascending or descending stairs and ramps

This position is based in Jasper, Alberta.

Salary: $19/hour

Hours of work: 24- 40 hours per week

Please note: This position is for summer employment term opportunities. Weekend and Statutory Holiday work is required.

Start Date: April 22, 2024

Tourism Jasper would like to thank all applicants, but only those selected for an interview will be contacted.