Travel Counsellor

Work setting

• Travel agency

Responsibilities

Tasks

• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Perform general office duties
• Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Calculate costs, process refunds and attend to other financial transactions
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs

Additional information

Personal suitability

• Flexibility
• Judgement
• Organized