Truck Dispatcher

Responsibilities

Tasks

• Ensure accuracy of completed time sheets, payroll and other summaries
• Maintain work records and logs
• Monitor personnel workloads and locations
• Perform general office duties
• Provide customer service
• Advise vehicle operators of traffic and other problems
• Assist with maintenance of communications equipment
• Contact customers to deliver requested wakeup calls
• Dispatch personnel according to schedules and work orders
• Follow-up on issues with work orders
• Keep track of shipments
• Knowledge of cross border dispatching regulations and practices
• Knowledge of highway trucking and associated rules and regulations
• Maintain vehicle operator work records
• Operate radio equipment
• Process and transmit information and instructions to co-ordinate the activities of vehicle operators and crews using dispatching equipment
• Record mileage, fuel use, repairs and other expenses
• Respond to urgent calls from individual who find themselves in life threatening situation and who require assistance
• Schedule assignments and co-ordinate activities of vehicle operators, crews and equipment

Experience and specialization

Computer and technology knowledge

• Mapping and data visualization software
• Electronic scheduler
• Operate GPS (Global Positioning System) and other navigation equipment
• Internet
• MS Windows

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Overtime required
• Repetitive tasks
• Tight deadlines
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player