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Kamloops Society for Alcohol and Drug Services (Phoenix Centre) provides substance use services and advocacy for individuals, families and communities. We have a 20-bed inpatient detox unit, outpatient youth counselling, youth day treatment and supportive recovery programs.
COVID-19 considerations:
To keep our staff and clients safe we have implemented COVID 19 protocols including mandated vaccinations for all employees, appropriate personal protective equipment and restricted public access to our facility
Job Summary:
Reporting to the Detox Program Supervisor, the Unit Clerk (UC) is part of a multidisciplinary team, performing a variety of duties in the program, including admissions and discharges of clients. This position requires flexibility and responsiveness in a stressful environment, often dealing with participants in crisis situations. The UC needs to be capable of functioning as a team member, as well as independently.
Key Duties and Responsibilities:
Intake Triage
- Triages client intake over the phone, completing pre-determined assessments, screening and booking of clients in consultation with team.
- Answers the telephone dealing with general inquiries, crisis calls, redirecting calls as appropriate.
- Relays accurate and timely messages to clients and staff as needed.
- Provides information for clients on relevant activities and meetings.
- Maintains client-booking system and files; photocopying and faxing as required; relevant data entry into booking, and client tracking systems.
- Assists with file review after discharge, making corrections to the AIMS form
- Sessional Billing for Phoenix Centre Physicians
- Provides culturally competent services through recognition of the similarities and differences in values, norms and customs of persons served that vary by ethnicity, gender, religion and sexual orientation.
- Follows internal safety and emergency procedures.
- Participates positively and productively as a member of the program team.
- Actively supports and works within the goals, policies, and procedures of the program and Society.
- Works co-operatively with colleagues and community professionals and acts as a positive role model at all times.
- Provides coverage for the Detox Admin and Reception positions as required
- Performs other related duties as required and directed by the Detox Supervisor and/or designate.
Education and Experience
- Minimum of Grade 12
- Medical Office Assistant Diploma an asset
- At least 2 years’ experience in office administration procedures
- At least 2 years’ experience dealing with the public by phone and in person
- At least 2 years’ experience working in a multi-disciplinary team
- Experience working with the harm reduction model is an asset
- Experience with electronic medical records will be an asset
Knowledge
- Intermediate to excellent knowledge of Microsoft Word, Excel and Outlook
- Knowledge of Microsoft SharePoint an asset
- Knowledge of pathophysiology related to substance abuse
- Knowledge of mental health issues as they related to substance abuse
Skills and Abilities:
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to work flexibly
- Ability to key data accurately and quickly
- Demonstrated ability to communicate effectively with clients, client family members, co-workers and people in the community
- Demonstrated ability to be respectful, empathetic, and non-judgmental to clients and colleagues
- Proven ability to work independently with minimal supervision on a multi-disciplinary team
- Demonstrated ability to learn and utilize new information
- Physical ability to carry out the duties of the position
- Able to be flexible to meet the needs of a demanding work environment
- Proven ability to deal with crisis situations, utilizing conflict resolution skills
- Demonstrated ability to accept and utilize supervisory feedback and direction
- Demonstrated commitment to the values of the organization
- Proven ability to work as a team member
