Urban Claims Support Helpers Manager

Urban Claims Support Helpers Manager [Remote, Canada]

About the project: First Nations Child and Family Services and Jordan's Principle Class Action

On October 24, 2023, the Federal Court approved the Settlement Agreement for the First Nations Child and Family Services and Jordan's Principle Class Action. The Settlement Agreement includes $23.34 billion in compensation for impacted First Nations individuals and some of their family members.

The Settlement applies to First Nations children who were removed from their homes by, or involving, child welfare agencies operating in First Nations communities and the Yukon and placed in out-of-home care between April 1, 1991, and March 31, 2022, and to First Nations children who experienced a delay, denial or gap in essential services between April 1, 1991, and November 2, 2017.

Responsibilities will include:

• Support the Urban Claims Support Helpers as a direct source of information, check-ins and problem-solving, monitoring, growth and development and scheduling team meetings.
• Help ensure Claims Support Helpers have access to wellness support and any support required in terms of equipment and organizational needs.
• Oversee and lead the team of Urban Claims Support Helpers.
• Help ensure the Claims Support Helpers provide effective support and assistance to Claimants.
• Report to the Claims Support Program Project Lead.
• Assist Claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services.
• Participate in multiple training sessions including e-courses, de-briefings, and self-directed learning classes to ensure that individuals are equipped with the knowledge and skills required to provide effective Claims Support for the FNCFSJP Claims Process.
  
• Provide Claimants with assistance in checking the status of their claim and appealing decisions with the Administrator.
• Being able to adapt to new changes and pivot when needed.
• Follow the milestones and be up to date on information regarding the settlement.

We're looking for someone with:

• 5+ years of experience in project management.
• Strong knowledge and awareness of Indigenous culture, history, and the impacts of (intergenerational) trauma.
• In-depth understanding of colonial policies, discriminatory laws and the impacts of colonization on Indigenous peoples and communities.
• Have an intermediate understanding of technology and various online platforms.
• Strong interpersonal skills and the ability to deliver clear communication.
• Understanding the governance structure of Indigenous communities.
• Ability to travel across Canada.
• Vicarious trauma training.
  
• Pursuant to Section 16(1) of the Canadian Human Rights Act, preference will be given to First Nations candidates.

We are Believeco:Partners

Believeco:Partners is an independent owner, operator and builder of the foremost partner-led marketing, communications, and engagement agencies made up of Believeco, our full-service marketing agency, Argyle our public relations and advisory engagement agency and Castlemain, our Indigenous advisory firm. With over 300 people, across seven offices, in six provinces and two countries, our goal is to be one of North America's largest and most acclaimed full-service agencies.

An equitable employer:

Believeco:Partners is committed to advancing equity, diversity, and inclusion in all its forms, a commitment that enriches our company culture, the ideas that we generate, and the quality of service that we provide our clients. We encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and people from other historically marginalized communities.

Believeco:Partners is committed to providing employment accommodation under the Human Rights Code and the Accessibility Disabilities Act provincially by providing employment accommodations. If you are a job applicant with a disability, Believeco:Partners will make every effort to accommodate you throughout the recruitment process. Please inform us if you require any accommodation, and we will work with you to meet your needs.

At Believeco:Partners, we recognize that the best candidate may not meet all the criteria listed above. We encourage all those interested and with relevant experience to apply even if you don't match the job posting perfectly. We welcome creative, out-of-the-box thinking, and lived-experience and we strive to provide an environment for best-in-class innovation that quickly and fulsomely meets our clients' needs.