Vendor Management Specialist

Job Overview

The Vendor Management Specialist is a pivotal role in supporting the Vendor Management team to develop, coach and performance manage the Preferred Provider Network (PPN) working towards our goals to achieve best in class results driving a high-performance culture. The Vendor Management Specialist is an agent of change and continuous improvement, challenging the status quo and thinking creatively to identify issues and resolve challenges and liaises between the PPN vendor and the claims operation. The Vendor Management Specialist contributes to Wawanesa's goal of delivering an exceptional and consistent member experience through active coaching and guidance of local Preferred Provider Network (PPN) vendors.

Job Responsibilities

• Directly or indirectly manages contracted spend of $10+ Million and responsible to identify and operationalize opportunities for improved expense / indemnity management.
• Through the Vendor Management team structure, provide coaching and guidance to local Preferred Provider Network vendors.
• Conduct technical reviews or analysis of services provided by PPN vendors for performance and program status.
• Utilizing available data, conduct and report on compliance with company standards and industry best practices
• Manage and resolve claims related concerns or escalations
• Prepares reports for Vendor Management regarding the performance of PPN providers or PPN Program.
• Inspect, evaluate, and write repair/rebuild assessments pertaining to physical damage using estimating software (as needed).
• Perform vendor evaluations as assigned with capability to provide well written, descriptive reports as required to assist with claim resolution as required.
• Identify trends in service delivery behaviours by reviewing data and performing evaluations during any phase of the service cycle.
• Coaching for performance improvements based on identified trends and in adherence to the direction of Vendor Management.
• Performance manage and oversee suppliers on a program level aligned to service level agreements and organizational objectives
• Participates or leads monthly operational performance reviews with PPN vendors.
• Participates or leads the management of a various vendor commodities.
• Assist vendor activities related to Catastrophe (CAT) events and provide support as requested (remotely and/or in the field).
• Coordinate and oversee vendor response in the field to ensure productivity and member experience targets are being met during a CAT.
• Remain up to date with legislative changes, trends in the insurance industry, or relevant to supported line of business.
• Adherence to Wawanesa Gift & Gratuities policy and Vendor Governance Model
• Travel (local and out of province) as required (up to 50% of the time).
• Flexible work schedule as needed to respond to CATs and member needs.
• Performs other duties as assigned.

Qualifications

• 3+ years estimate writing experience.
• Expert knowledge of estimating software
• Ability to quickly adopt and facilitate change in a positive environment.
• Demonstrates accountability, reliability, transparency and alignment with Wawanesa values
• Effective and self-managed contributor driven to achieve targets, provides alternative solutions and positive mindset during adversity.
• Excellent communication skills both oral and written.
• Strong investigative and analytical skills, supported by effective negotiation skills.
• Detail oriented with a critical degree of accuracy regarding data entry
• Agile and flexible to organize and/or shift priorities as needed in a fast-paced, changing and ambiguous environment
• Ability to shift priorities or line of business within Vendor Management to support departmental objectives.
• Commitment to continuous/continuing education
• Proficient in MS Office applications such as Excel, PowerPoint, etc.

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